Do you need help using online services or digital devices?

Eija learned about personal digital support when she was looking for information online. The search engine took her to the City of Espoo’s digital support webpage, where she found a contact request form. Based on her request, a personal digital support appointment was booked for her at Espoo Info in Espoonlahti.

During the appointment, she received help with computer and mobile phone issues. With the help of the service adviser, Eija learned how to attach files to applications, access services that require strong identification, save and delete files, take a selfie, change settings, and solve other IT-related issues that came up during her appointment.

“The service is fantastic – I give it a ten out of ten.  The environment was peaceful, the advisor spoke in clear and plain language, and my issues were solved. The hour went by fast,” Eija praises the service.

“I feel really good about the service too. We were able to solve some issues that Eija had been wondering about for a long time. This will make her everyday life easier,” Service Adviser Jenni says.

“Services are becoming increasingly digital, and people must constantly learn new things. We can show people how to use devices and services independently and safely. Under our guidance, you can try different things; experimentation is an important part of learning new skills.”

In Espoo, there are many providers of digital support, such as the city’s Service Points, libraries, the Adult Education Centre, and various organisations and associations. In addition, each authority will help you with their own online services.

Read more about digital support in Espoo