Mobile Espoo Info is praised – Tell us where we could visit

Mobile Espoo Info brings the city’s advisory services and digital support to where the Espoo residents are. We regularly visit libraries, service housings and various events around Espoo.

One of the visit locations of Espoo Info is the Kivenkolo Community Centre in Espoonlahti. Kivenkolo is a living room open to everyone, where the residents of the area can gather and spend some time. Espoo Info visits Kivenkolo once a month to provide digital advice to visitors. Anni-Pauliina Lummekoski, who coordinates the operations of the community centre, says that cooperation with Espoo Info has been very smooth. “Our visitors have begun to trust the employees now that they are used to the same person,” Anni says. 

Jenni Vuorimäki, Service Advisor, started doing Mobile Espoo Info visits around four years ago. Over the years, she has become familiar with the customers and staff of the visit locations. “Many customers have found it easier to approach familiar employees, and the threshold for asking questions has been lowered. There have been happy moments and other emotional situations over the years. We have been asked all kinds of questions. It has been wonderful to meet the customers the next time and hear that our advice has helped them or that the matter has been resolved.”

Jenni says that the best part of the job is the opportunity to do a wide range of different things. “We are sometimes involved in organising a Christmas party at a visit location, or we might participate in an afternoon dance. We have also accumulated other contacts, and they have often helped us guide the customer to the right place or to determine where we could find more information. In addition to the agreed-on visits, it has been possible to book a one-hour advisory appointment with the mobile service, allowing us to better focus on the customer’s concern.”

The service advisors of Espoo Info have been welcome to the Espoon keskus Service Centre. Paula Strömberg from the Western Uusimaa Wellbeing Services County says that Espoo Info employees are skilled and nice. “We at the Espoon keskus Service Centre have successfully worked in cooperation with the mobile service for some time now. Once a month, service advisors visit our living room and answer various questions related to Espoo and its services. Generally, there is also time for questions related to applications or digital services. We have had the pleasure of receiving them twice a month to provide digital support appointments. This has been really welcome and important for us and our customers. They also participate in bi-annual celebrations where they can meet an even larger number of people and tell them about Espoo Info activities.”

You can find all the visit locations and times of Mobile Espoo Info in the City of Espoo event calendar. If you need help with online services or using a smart device, you can also book a personal appointment with Espoo Info digital advisory service. Our service advisors will be happy to help you. Please note that our digital support will focus on advice and guidance. We will not fill in any forms for you but will guide you in filling them in and help you with using online services independently. We leave hardware repairs as well as software and other installations to experts.  

Please respond to our survey(external link, opens in a new window) and tell us where Espoo Info could go.