For the customer’s benefit: Programme Director Jutta Tikkanen
Programme director of Western Uusimaa social and health services programme, Jutta Tikkanen, promises that she will not forget the customers under the administrative structures.
She has a solid work background in doing so. Before becoming the programme director, she acted as customer experience director at the Social and Health Services of Espoo and as customer experience manager in private health care companies. She has also consulted companies on how to switch to a customer-oriented operating model.
“I will ensure that the customer approach is maintained in everything we do.”
In addition, she emphasises the comprehensiveness of well-being. Local authorities and the third sector play a major role in preventive work.
“Municipal educational, cultural and sports services and relevant organisations are important stakeholders with whom we cooperate,” Tikkanen points out.
As far as structural changes are concerned, the project will end as soon as the end of 2021. The development of health and social services centres will continue until the end of 2022. However, visible reforms will be carried out along the way.
“This is not a plan that is being carried out behind the scenes and will be made public all at once. Instead, we will be reforming the services together with the residents and staff throughout the project,” Tikkanen sums up.
“I’m a node that brings the numerous stakeholders of the health and social services system together,” says Programme Director Jutta Tikkanen, describing her role. She promises to ensure that customer experience will be at the core of all solutions.
Text: Tiina Parikka. This article has been published in Espoo Magazine 4/2020, 28 November 2020.
- LU-sote
- Wellbeing Services County