Feedback service
Give feedback on and ask questions about the city’s services, operations and decisions. We will handle and answer your feedback mainly in working hours. Espoo has a feedback channel for young people through which young Espoo residents can give feedback or submit initiatives.
In the feedback service(external link, opens in a new window) you can also place your feedback on the map.
Give feedback with or without logging in
You can give feedback without logging in, and if you wish, completely anonymously. If you choose not to log in to the feedback service, you will receive our response by email and you cannot reply to the message.
When logged in, you can see all the feedback you have sent and the related responses. If you want, you can comment on the response you have received, and our customer service staff can ask for further information to provide a more detailed answer.
You can create a username on the feedback service homepage(external link, opens in a new window), under ‘Log in’. If necessary, Espoo Info will help you create a username: Chat and telephone services.
Please do not send personal information through the feedback service. If needed, Espoo Info(external link, opens in a new window) will help you find out who is responsible for handling your matter.
See report for feedback received by Espoo
The City of Espoo receives around 20,000 feedback items each year through its feedback service. In the feedback report(external link, opens in a new window) you can see how much feedback has been given on a particular subject, for example, in the past week, or check how much feedback came from your neighbourhood last month. However, area information is only available for some feedback – mainly those about the environment and street maintenance.