Digital official mail

Suomi.fi Messages will be activated for you upon identification to the City of Espoo e-services or the e-services of other public administration organisations (e.g. MyTax, OmaKela). After this, you will primarily receive authorities’ decisions and other notifications electronically in Suomi.fi Messages.

The change applies to adults who use public authorities’ digital services.

The change does not apply to

• individuals who do not use authorities’ digital services
• individuals who have identified themselves in public e-services before the change
• individuals without a Finnish personal identity code
• individuals who have been placed under guardianship or who have a valid continuing power of attorney, and this information has been recorded in the Register of Guardianship Affairs
• minors
• companies.

Suomi.fi Messages will be introduced during 2026, when the new legislation enters into force.

The change will make things easier: official mail is quickly available in one place, wherever you are.

You can return to receiving official mail by paper mail by notifying about it in the settings of Suomi.fi Messages or by contacting the Digital and Population Data Services Agency’s customer service (tel. +358 29 5000).

It is not possible to submit the notification of returning to paper mail in advance. You can change back to receiving paper mail only after Suomi.fi Messages has been activated for you in 2026.

If you return to receiving paper mail, this choice will be valid for six months. If you identify yourself in public administration’s e-services again after the six-month period, electronic communications will be re-activated for you.

Suomi.fi Messages is the public administration’s secure messaging service that authorities can use to send you electronic messages.

Authorities are for example municipalities, wellbeing services counties and government agencies.

You may receive mail such as decisions, invoices and appointment information electronically.

These are often sensitive matters that contain personal or health information, which must not be sent by email for information security reasons.

You can read messages while strongly identified in the Suomi.fi mobile application or in the Suomi.fi Web Service at suomi.fi/messages(external link, opens in a new window).

Strong identification means identification with online banking codes, a mobile ID or an identity card certificate.

Suomi.fi Messages replaces paper mail. You will not receive the same information again on paper.

When you activate Suomi.fi Messages, you will automatically receive mail from several different authorities in the service.

In other words, you do not choose each authority separately.

Not every authority sends mail with Suomi.fi Messages yet, but their number is constantly growing.