Privacy notice for the City of Espoo Municipal Services Survey 2026

Date of publication: 14 October 2026

Personal data is processed to select the individuals to be invited to the City of Espoo Municipal Services Survey 2026 and to deliver invitations to participate. The survey examines Espoo residents’ views on the City’s services, and the results are used in the planning, development and evaluation of services.

Responses to the survey are anonymous, and the responses provided cannot be linked to the personal data of the individuals invited to participate. The sample of individuals to be invited is drawn from residents of Espoo whose native language is a foreign language, based on the eight most widely spoken foreign languages in Espoo.

Your data is processed in this service on the following legal basis:

• Compliance with a legal obligation of the controller: development and monitoring of the municipal strategy. Under section 37 of the Municipalities Act, the municipal strategy must be based on an assessment of the municipality’s current situation and future changes in its operating environment, as well as the effects of these changes on the performance of the municipality’s duties. The municipal strategy must also define how its implementation is evaluated and monitored.

It is necessary to process the following data to in order to select the individuals to be invited to the survey and to deliver the invitations: first name, surname, street address and native language.

The data is obtained from the City of Espoo’s population information system.

Personal data is stored only for as long as necessary to deliver the survey invitations and any reminder invitations, or for as long as required by law. The personal data register compiled for the survey will be deleted once the invitations and any reminder invitations have been delivered, but no later than 8 January 2027.

4.1 Parties processing data on behalf of the City of Espoo

Personal data is processed by City of Espoo office-holders and employees whose duties include carrying out the survey. Personal data may also be processed by parties outside the City of Espoo from which the City purchases services or with whom the City carries out various cooperation projects. We only select contracting partners who comply with good personal data processing practices and meet the requirements of the General Data Protection Regulation. Compliance with data protection requirements is ensured through written agreements. 

The personal data of individuals invited to the survey is processed only to deliver the invitations and any reminder invitations. Survey responses are collected anonymously and cannot be linked to the personal data of the invitees.

Personal data is processed on behalf of the City of Espoo by IROResearch Oy, which carries out the survey, and by Tikkurilan Kopiopalvelu Oy, which is responsible for printing and mailing the invitations and reminder invitations.

4.2 Disclosure of data to other organisations

Personal data is not disclosed to other controllers.

Data is not transferred outside the EU/EEA.

The EU General Data Protection Regulation grants you various rights regarding the processing of your personal data. You can learn more about your rights and how to exercise them on the City of Espoo websiteRights of the data subject 

City of Espoo.

7.1 Contact person for the register

If you have any questions or would like further information about the processing of personal data, you can contact the the contact person of the register:

Minna Joensuu, Research Director

7.2 Data Protection Officer

City of Espoo Data Protection Officer: tietosuoja@espoo.fi

Address: PO Box 12, FI-02070 City of Espoo

Tel. +358 9 81621 (switchboard)

Change history

1.0 :14 October 2026