Services and welfare

The Quality of Municipal Services in Espoo 2025 study provides information on, among other things, residents’ satisfaction with services and municipal operations, quality of life, and safety.

This time, the target group also included Espoo residents with foreign-language backgrounds. The survey was conducted in a total of 10 languages. For native Finnish and Swedish speakers, data collection was carried out, as before, through an online research panel (Norstat Oy’s panel). For foreign-language residents, the survey was conducted as an informed online study: they received a postcard invitation to participate. In addition, responses were collected through immigrant organizations and supplementary telephone invitations. A total of 1,835 Espoo residents responded to the survey conducted in November–December, of whom 379 were foreign-language speakers. The results were weighted to correspond to population shares. The study was carried out by Bondata Oy.

Assessments of the overall level of services have improved compared to the previous year. Both the broad municipal satisfaction index and the overall rating given to services have increased compared to the 2024 study. The rise in overall results is mainly due to the fact that respondents with foreign-language backgrounds consistently gave higher ratings than native-language respondents. However, the assessments given by native-language respondents also improved compared to the previous year.

Contact information
Research Director Minna Joensuu
tel. +358 43 8273386
minna.joensuu@espoo.fi

The Terve Suomi study was initiated for the first time in 2022, and municipality-specific results from 2023 were announced in spring 2024.

The rate of excessive alcohol consumption among working-age individuals in Espoo is significantly lower than the national average. Additionally, the proportion of smokers among working-age individuals is lower than the national average, as is the proportion of individuals who engage in insufficient physical activity. The trend of obesity has plateaued in Espoo, with the proportion of obese individuals among working-age people being lower than the national average. The percentage of individuals who perceive their health as average or poor is also lower than the national average.

The most concerning findings of the Terve Suomi survey for Espoo were the increasing number of individuals who feel lonely (now higher than the national average) and the growing proportion of individuals experiencing significant psychological distress reaching the national level.

Contact information
Research Director Minna Joensuu
tel. +358 43 8273386
minna.joensuu@espoo.fi

More information:

special planner Annika Kaarnalehto

tel. +358 40 6368316

annika.kaarnalehto@espoo.fi

Promoting the health and wellbeing of residents is one of the key tasks of a municipality. The different city sectors share this responsibility.

Health and wellbeing promotion means consciously influencing wellbeing and its underlying factors, such as living conditions and environments, lifestyles and life management skills, and the functioning and availability of services. It can be seen as an investment in preventing poverty, exclusion and other social problems.

Contact information

Research Director Minna Joensuu

tel. +358 43 8273386

minna.joensuu@espoo.fi

In 2026 we conducted a new social inclusion and wellbeing survey for the first time to obtain better information on the experienced social inclusion and wellbeing in different population groups. Although the majority of people are doing well, we must support some of the residents better in future.

Read more from a new article: Social inclusion and wellbeing of Espoo residents mainly at a good level – however, investments should be made in reducing the differences.

Read the whole report (in Finnish): Espoon osallisuus- ja hyvinvointikysely 2026(external link, opens in a new window).

Further information

Marianne Sepponen 
marianne.sepponen@espoo.fi