Invoices to and from the City of Espoo

Invoices for health and social services and ambulance transport are sent by Western Uusimaa Wellbeing Services County as of 1 January 2023

During 2023, the City of Espoo will take care of invoicing for appointments, procedures and other services provided before 31 December 2022. The city will also take care of related payment and debt collection matters in cooperation with debt collection agencies.

The Western Uusimaa Wellbeing Services County is responsible for sending invoices for appointments, procedures and other services provided as of 1 January 2023.

Payment inquiries (invoices sent by the City of Espoo)

If you have questions about the payment of invoices sent by the City of Espoo (e.g. due date extensions), please contact Espoo’s Financial Services, also after 1 January 2023. Contact information: tel. +358 9 81629500 (Mon–Fri 9:00–12:00) or talouspalvelut@espoo.fi.

Inquiries about the contents of an invoice (invoices sent by the City of Espoo)

As of 1 January 2023, if you have questions about the contents of an invoice for health and social services or ambulance transport, please contact the Western Uusimaa Wellbeing Services County, even if the invoice was sent by the City of Espoo. Contact information: tel. +358 29 1512000 (switchboard) or kirjaamo@luvn.fi (Registry Office).

Health and social services include health centres, dental clinics, physiotherapy and home care.

The City of Espoo will send corrected invoices to clients and take care of credit notes at the request of the Western Uusimaa Wellbeing Services County.

Payment inquiries (invoices sent by the Western Uusimaa Wellbeing Services County)

As of 1 January 2023, if you have questions about the payment of an invoice for health and social services or ambulance transport sent by the Western Uusimaa Wellbeing Services County, please contact:

Western Uusimaa Wellbeing Services County’s invoicing team, tel. +358 29 1515841

OR

Sarastia, tel. +358 20 6399400 (Mon–Fri 8:00–16:00) or online at asiakaspalvelu.sarastia.fi(external link, opens in a new window) (in Finnish).

Further information on client fees is available on the website of the Western Uusimaa Wellbeing Services County at: Client fees for social welfare and health care services(external link, opens in a new window).

Inquiries about the contents of an invoice (invoices sent by the Western Uusimaa Wellbeing Services County)

As of 1 January 2023, if you have questions about the contents of an invoice for health and social services or ambulance transport, please contact the Western Uusimaa Wellbeing Services County. Contact information: tel. +358 29 1512000 (switchboard) or kirjaamo@luvn.fi (Registry Office).

Please note!

The City of Espoo and the Western Uusimaa Wellbeing Services County have different account and reference numbers. When paying an invoice, please make sure that you use the information provided on the invoice.

The City of Espoo sends e-invoices to your online bank or paper invoices to the address you have provided.

We recommend that you switch from paper invoices to e-invoices. E-invoices contain reference numbers and other required information, and paying them is easier and quicker for you. You can start receiving e-invoices from the City of Espoo immediately.

You can make an e-invoicing agreement for yourself through your online bank or for another person through their online bank if you are their authorized representative.

Espoo's Financial Services will be informed of your e-invoicing agreement within a few working days. After this, all invoices from the City of Espoo will be sent to the online bank in which you made the agreement.

Take out a paper invoice you have received from the City of Espoo (it does not matter if you have already paid it or not).

If you wish to make an e-invoicing agreement on behalf of another person, make sure that this person’s name is on the invoice.

1. Take out a paper invoice you have received from the City of Espoo (it does not matter if you have already paid it or not).
2. If you wish to make an e-invoicing agreement on behalf of another person, make sure that this person’s name is on the invoice.
3. Log in to your online bank (or the other person’s online bank if you are acting on their behalf).
4. Under the e-invoices section, search for the following invoicer: “Espoon kaupunki: Kaikki laskut”.
5. Under the identification section, enter the reference number of your old paper invoice.
6. Check the recipient’s details (make sure that the name of the invoice recipient is shown there).
7. Accept the e-invoicing agreement.

You can cancel an e-invoicing agreement through the same online bank where you made it. Espoo's Financial Services team is not able to cancel e-invoicing agreements.

You can also pay invoices sent by the City of Espoo at the city’s Service Points. Please note that HUS and HSY invoices or the city’s invoices that have already been transferred to a debt collection agency cannot be paid at the Service Points.

Espoon Asunnot Oy is responsible for its invoicing. Please contact Espoon Asunnot Oy if you have questions about their invoices: tel. +358 9 35445000 or email asiakaspalvelu@espoonasunnot.fi

Contact Espoo’s Financial Services if you wish to:

• postpone the due date of an invoice sent by the City of Espoo;
• make a payment plan or change an existing plan;
• submit a notification of change of address to make sure that your invoices are sent to the correct address;
• give an account number to which an excess amount can be refunded;
• inquire about the status and amount of unpaid invoices or about the City of Espoo’s debt collection.

Financial Services contact information

The City of Espoo has outsourced its debt collection to Svea Perintä Oy. If you have not paid your invoice by the due date, Espoo’s Financial Services will transfer the responsibility for monitoring the payment situation to the debt collection agency. The agency will send two reminders of the unpaid invoice on behalf of the City of Espoo. If the invoice is not paid despite the reminders, the actual collection measures will be launched.

If you received a reminder from Svea, you can contact them directly.

Contact information for Svea Perintä

Tel. +358 9 42423350 (Mon–Fri 8:00–20:00)

Email: espoo@svea.fi

The City of Espoo only accepts e-invoices from its suppliers and service providers. Invoices and related attachments must always be sent to the same e-invoicing address of the City of Espoo. Please make sure that each invoice sent to the City of Espoo includes the required reference information provided by the person who placed the order.

Below this text, you can find a downloadable file with the City of Espoo’s detailed invoicing instructions.

If you are unable to send attachments together with your e-invoice, we ask you to send the invoice in electronic format and in addition to send a paper copy of the same invoice together with any related paper attachments.

Can I send paper invoices?

You can send paper invoices in the following cases:

1. If you are unable to send attachments together with your e-invoice, we ask you to send the invoice in electronic format and in addition to send a paper copy of the same invoice together with any related paper attachments.
2. If your company’s net sales are less than EUR 10,000 per year, you can send paper invoices to the City of Espoo.

Invoicing address for paper invoices and related documents:

City of Espoo

P.O. Box 112

02070 CITY OF ESPOO

If a supplier or service provider has sent the City of Espoo an erroneous invoice, they must send a credit note. If necessary, a new invoice should be submitted to the City of Espoo’s e-invoicing address. The credit note must include the number of the original invoice and the reference information provided by the person who placed the order. The City of Espoo does not accept interest for late payment in a case where the payment of an erroneous invoice is delayed or the processing of a complaint is pending.

If you have questions about the order, please contact the person who placed the order.

In case of invoicing-related matters, you can contact Espoo’s Financial Services. You can also contact the Financial Services to inquire about the status of an invoice you have sent.

Financial Services contact information

The reverse charge mechanism for construction services has applied to transactions with the City of Espoo since 1 April 2011. What this means for companies that sell construction services to the City of Espoo is that value added tax is paid by the city as defined below.

Invoices for construction services

The seller is always obliged to issue an invoice even if the City of Espoo is liable for VAT. The seller must issue a VAT-free invoice that includes the normal details required on an invoice. 

Reverse charge invoices sent to the City of Espoo must also include:

• The City of Espoo’s business ID 0101263-6;
• For example the following phrase: Based on section 8c of the Value Added Tax Act, the City of Espoo is liable for value added tax on the sales.

The reverse charge mechanism applies to construction services if

• the service is a specific construction service (Value Added Tax Act, section 31, subsection 3, paragraph 1); and
• the seller is a business operator that sells construction services on a non-casual basis.

Which construction services are subject to the reverse charge mechanism?

• ground and foundation work
• construction work
• construction installation
• building completion
• renting of construction machinery when the company provides both a machine and its operator at the same time
• construction site cleaning
• staff leasing for construction services

Which construction services are not subject to the reverse charge mechanism?

• installation and setting up of machines and equipment that are used in production activities
• architectural services, building and structural design and other engineering services and technical design
• renting of construction machinery without an operator
• cleaning of outdoor areas (e.g. roads, airports, squares, parks)
• transport services
• property maintenance services

Further information on the websites of the Association of Finnish Local and Regional Authorities (in Finnish)(external link, opens in a new window) and the Finnish Tax Administration(external link, opens in a new window).