“It works!” – Paula tested the services of the digital clinic and was positively surprised

Published: 16.6.2021 8.40Updated: 8.10.2021 12.12

In the autumn, the chat service of the digital clinic will be launched in Espoo, Lohja and Karviainen. The chat is a new and flexible way of receiving services – via it, you can easily contact a nurse or doctor. In the first residents’ test, participants tested how to get started with the service, adjust the settings, and start and end the session. We will also be collecting residents’ comments in August – you can also join in!

In the autumn, the chat service of the digital clinic will start in Espoo, Lohja and Karviainen (Karkkila-Vihti). The chat is a new and flexible way of receiving services – via it, you can easily contact a nurse or doctor. However, if a chat service is not your thing for some reason, do not worry: the traditional phone services and other communication channels will remain alongside the chat.

No one benefits from a digital service that is too complicated or difficult to understand. We want to offer easy and clear services, which is why we test them with everyday specialists, meaning the end-users. In the first testing phase of the chat service, the users tested how to start using the service, adjust the settings, and start and end the session.

Clarity is the key quality for a digital service

One of our test users is Paula Tuominen, a retired instructor. Paula used to instruct people on using computer programs, so our test user also has an expert eye on the topic, in addition to her personal preferences. A critical test user – great!

Paula shares our ideas of usability. In practice, this means the opposite of an unclear and complicated interface. As an experienced and active user of online services, she says she pays special attention to the clarity of the service, above all. 

“There are different kinds of users. If things get too difficult, it’s easy to just switch off the computer and stop using the service,” Paula says. 

Paula describes a good website expertly. The texts need to be short, the font large enough, colours should preferably be neutral than bright, and contrasts should be in place. Dark text on a light background, not the other way around. In a web environment, Paula appreciates a thought-out use of images and simple graphic elements.

“Reduce, shorten, simplify. I think this the best piece of advice I have ever heard regarding the world of graphics. And that’s where a web environment is,” Paula says, summing up her advice. 

“Hey, this works!”

Paula tested the digital clinic during an interview on Teams. In the testing context, Paula was given exercises, through which it was monitored how easy or difficult it was for her to start using the service, adjust the settings, and start and end the session. The chat feature itself was not yet tested at this point.

Based on the test users’ feedback, things such as the service’s instruction texts will be refined. However, Paula personally found little cause for criticism. The service already felt usable, clear and logical. No extra clicks were needed, the texts were compact, and it was easy to find various things. The professional also praised the service’s appearance. And even if there is always room for improvement, Paula said nothing made her feel ‘stuck’ – the work is on the right track.

“Participating is always worthwhile” – you can also join in!

Is it worthwhile participating in such test groups if you have the chance? Paula believes it absolutely is.

“Online services are a part of modern life. It’s good mental exercise even for older people to try and figure out how to make this thing work. This is progress, just jump in! Participating is always worth it, you may be positively surprised,” Paula says, laughing.

In the next phase, we will be testing the meat of the matter: the chat section of the service. We would love to hear you opinions. A survey will be published in August in the Ideal Social and Health Services Community.

Join in and make a difference! Read more about the Ideal Social and Health Services Community(extrernal link)

The digital clinic is being built in the Western Uusimaa Social and Health Services Programme(extrernal link)

 

  • Wellbeing Services County
  • LU-sote