Tools to support development

The entire product family has been published in Finnish. The publications translated into English are available at the bottom of this page.

All publications may be freely used and refined further. You may copy and republish these texts as long as you credit the original source.

Not all of the publications listed below are accessible because they were published before the Act on the Provision of Digital Services took effect and they are targeted at experts.

• Framework for customer information knowledge management(external link, opens in a new window) (pdf, accessible)

• Producing and utilising customer information: a handbook(external link, opens in a new window) (pdf)
• Handbook for Co-creation(external link, opens in a new window) (pdf)
• Business Espoo - How the Service Centre for Businesses was created (external link, opens in a new window)(pdf)

• Iso Omena Service Centre as an innovation platform(external link, opens in a new window) (pdf, not accessible)
• Data Protection and Secure Opening Up of Data(external link, opens in a new window) (pdf, accessible)
• KYKY Living Lab handbook for co-creation by schools and companies(external link, opens in a new window) (pdf, not accessible)
• Further paths of innovation(external link, opens in a new window) (pdf, accessible)
• Path of internationalisation for growth-oriented companies(external link, opens in a new window) (pdf, accessible)
• Cities as MyData Operators(external link, opens in a new window)