Waiting times for social services for the elderly

According to the Act on Supporting the Functional Capacity of the Older Population and on Social and Health Services for Older Persons (section 26: Making the waiting lists public; see Finlex(external link) (in Finnish), municipalities must publish, at least every six months, information on how long it takes for an elderly person to receive the social services they have applied for.

We publish information on our waiting times for the past two years. The waiting times are published on this page four times a year. In addition, you can find the waiting times on the wall of the City of Espoo’s service centres for senior citizens, and we also inform Espoo’s Elderly Council of the waiting times.

 

Average waiting times for social services

Non-institutional services for the elderly
Service needs assessment for persons aged 75 or over
Legal requirement: on the seventh working day, at the latest
1 Apr – 30 Jun 20201 Jul – 30 Sep 20201 Oct – 31 Dec 20201 Jan – 31 Mar 20211 Apr – 30 Jun 20211 Jul – 30 Sep 20211 Oct – 31 Dec 20211 Jan – 31 Mar 2022
Average waiting time from assessment request to assessment (working days) 33344300
Number of persons who waited for assessment for more than 7 working days during monitoring period11121000

 

Support for informal care for persons aged 65 or over
Legal requirement: under 90 days
1 Apr – 30 Jun 20201 Jul – 30 Sep 20201 Oct – 31 Dec 20201 Jan – 31 Mar 20211 Apr – 30 Jun 20211 Jul – 30 Sep 20211 Oct – 31 Dec 20211 Jan – 31 Mar 2022
Average waiting time from receipt of application to decision (days) 109991081411
Number of persons who waited for decision for more than 90 days from receipt of application00000000

 

Regular home care
Legal requirement: under 90 days
1 Apr – 30 Jun 20201 Jul – 30 Sep 20201 Oct – 31 Dec 20201 Jan – 31 Mar 20211 Apr – 30 Jun 20211 Jul – 30 Sep 20211 Oct – 31 Dec 20211 Jan – 31 Mar 2022
Average waiting time from decision to start of service (days) 00000000
Number of persons who waited for service to start for more than 90 days from decision00000000

 

Hospital services
Geriatric outpatient clinic 
Legal requirement: under 90 days
1 Apr – 30 Jun 20201 Jul – 30 Sep 20201 Oct – 31 Dec 20201 Jan – 31 Mar 20211 Apr – 30 Jun 20211 Jul – 30 Sep 20211 Oct – 31 Dec 20211 Jan – 31 Mar 2022
Average waiting time from referral to first appointment at geriatric outpatient clinic (days)93102486956664357
Number of persons who waited for the first appointment for more than 90 days from referral during monitoring period32740661177

 

Care services
Nursing home
Legal requirement: under 90 days
1 Apr – 30 Jun 20201 Jul – 30 Sep 20201 Oct – 31 Dec 20201 Jan – 31 Mar 20211 Apr – 30 Jun 20211 Jul – 30 Sept 20211 Oct – 31 Dec 20211 Jan – 31 Mar 2022
Average waiting time from nursing home decision to start of service (days)*2424242424252652
Number of persons who waited for a place in a nursing home for more than 90 days during monitoring period**000004916

 

* Espoo residents for whom a suitable temporary care place could not be offered or arranged. The method of reporting the average waiting time changed at the beginning of 2022. In 2022, the average waiting time is calculated based on those who were given a place in a nursing home during the reporting period.

** Information for 2022 is presented for the monitoring period. Before 2022, information depicted the situation at the end of each monitoring period.