Service guarantee of social assistance

The client of supplementary and preventive social assistance has the right to receive the support decisions within seven working days. This requires that the application contains all the necessary clarifications for decision-making.

Average processing time of social assistance (year 2022)
Date Average processing time on working days Processed within 7 working days (%)
20.9.1.799.88
13.9.1.799.63
6.9.1.699.87
30.81.5100
23.8.1.5100
16.8.1.4100
9.8.1.299.69
2.8.1.299.9
26.7.1.2100

 

Average processing time in weekdays during the previous three weeks. All applications processed (as a percentage %) within seven working days of reception of the application.