- As of 1 January 2023, the Western Uusimaa Wellbeing Services County is responsible for organising health and social services. The services can be found in the same locations as before.
- The telephone numbers and email addresses for the services will be changed gradually. During the transition period, information on health and social services is also available at espoo.fi.
- You can find up-to-date information on the website of the Western Uusimaa Wellbeing Services County at www.luvn.fi/en.(external link)
Processing times of disability services applications
After a person with a disability or their relative has contacted the city´s Disability Services, the city has to start investigating the need for services and support measures within seven weekdays of the contact.
Decisions on services and support measures must be made within three months of the date when the person with a disability or their representative submitted a service application. Sometimes, for a special reason, the processing of an application may take longer.
Applications and service needs assessments whose processing has taken over 90 days
As of May 2022, the processing times of applications and service needs assessments are presented separately.
| Jan | Feb | Mar | Apr | May | June | July | August | September | October | November | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Number of applications pending for more than 90 days | 29 | 52 | 53 | 63 | 13 | 7 | 8 | 10 | 11 | 11 | 20 |
| Total number of unprocessed applications | 397 | 530 | 444 | 457 | 485 | 454 | 431 | 440 | 432 | 495 | 536 |
| Percentage of over 90-day-old applications among all pending applications % | 7,3 | 9,8 | 11,9 | 13,8 | 2,7 | 1,5 | 1,9 | 2,3 | 2,5 | 2,2 | 3,7 |
| Percentage of under 90-day-old applications among all pending applications % | 92,7 | 90,2 | 88,1 | 86,2 | 97,3 | 98,5 | 98,1 | 97,7 | 97,5 | 97,8 | 96,3 |
| June | July | August | September | October | November | |
|---|---|---|---|---|---|---|
| Number of applications pending for more than 90 days | 43 | 63 | 55 | 56 | 59 | 53 |
| Total number of unprocessed applications | 228 | 160 | 151 | 182 | 204 | 194 |
| Percentage of over 90-day-old applications among all pending applications % | 18,9 | 39,4 | 36,4 | 30,8 | 28,9 | 27,3 |
| Percentage of under 90-day-old applications among all pending applications % | 81,1 | 60,6 | 63,6 | 69,2 | 71,1 | 72,7 |
Average processing time of applications, calendar days from submission to decision
| Calendar days from submission to decision | |
|---|---|
| November | 32,9 |
| October | 27,6 |
| September | 32,8 |
| January | 34,7 |
| February | 34,3 |
| March | 34,0 |
| April | 36,1 |
| May | 31,7 |
| June | 29,6 |
| July | 23,9 |
| August | 28 |
| Calendar days from submission to decision | |
|---|---|
| December | 33,5 |
| November | 39,2 |
| October | 44,4 |
| September | 37,4 |
| August | 29,5 |