Processing times of disability services applications

After a person with a disability or their relative has contacted the city´s Disability Services, the city has to start investigating the need for services and support measures within seven weekdays of the contact.

Decisions on services and support measures must be made within three months of the date when the person with a disability or their representative submitted a service application. Sometimes, for a special reason, the processing of an application may take longer.

Applications and service needs assessments whose processing has taken over 90 days

As of May 2022, the processing times of applications and service needs assessments are presented separately. 

Application queue at the end of the month (year 2022)
 JanFebMarAprMayJuneJulyAugustSeptemberOctoberNovember
Number of applications pending for more than 90 days29525363137810111120
Total number of unprocessed applications397530444457485454431440432495536
Percentage of over 90-day-old applications among all pending applications %7,39,811,913,82,71,51,92,32,52,23,7
Percentage of under 90-day-old applications among all pending applications %92,790,288,186,297,398,598,197,797,597,896,3

 

Service needs assessment queue (year 2022)
 JuneJulyAugustSeptemberOctoberNovember
Number of applications pending for more than 90 days436355565953
Total number of unprocessed applications228160151182204194
Percentage of over 90-day-old applications among all pending applications %18,939,436,430,828,927,3
Percentage of under 90-day-old applications among all pending applications %81,160,663,669,271,172,7

Average processing time of applications, calendar days from submission to decision

Average processing time of applications (year 2022)
 Calendar days from submission to decision
November32,9
October27,6
September32,8
January34,7
February34,3
March34,0
April36,1
May31,7
June29,6
July23,9
August28

 

Average processing time of applications (year 2021)
 Calendar days from submission to decision
December33,5
November39,2
October44,4
September37,4
August29,5