Processing times of disability services applications
After a person with a disability or their relative has contacted the city´s Disability Services, the city has to start investigating the need for services and support measures within seven weekdays of the contact.
Decisions on services and support measures must be made within three months of the date when the person with a disability or their representative submitted a service application. Sometimes, for a special reason, the processing of an application may take longer.
Applications whose processing has taken over 90 days
| Application queue at the end of the month (cross-sectional data) 2022 | Jan | Feb | Mar | Apr | May | June | July | Aug | Sept | Oct | Nov | Dec |
| Number of applications pending for more than 90 days | 29 | 52 | 53 | 63 | ||||||||
| Total number of unprocessed applications | 397 | 530 | 444 | 457 | ||||||||
| Percentage of over 90-day-old applications among all pending applications % | 7,3 | 9,8 | 11,9 | 13,8 | ||||||||
| Percentage of under 90-day-old applications among all pending applications % | 92,7 | 90,2 | 88,1 | 86,2 |
Average processing time of applications, calendar days from submission to decision
| Year 2022 | |
| January | 34,7 |
| February | 34,3 |
| March | 34,0 |
| April | 36,1 |
| Year 2021 | |
| January | 36,7 |
| February | 33,2 |
| March | 35,1 |
| April | 42,7 |
| May | 38,5 |
| June | 35,0 |
| July | 31,4 |
| August | 29,5 |
| September | 37,4 |
| October | 44,4 |
| November | 39,2 |
| December | 33,5 |