Rules of social media discussions

We want to encourage open discussions on our social media channels, but everyone must behave in a polite and appropriate manner, comply with the law and respect other people’s privacy.

The administrators of the city’s social media accounts monitor discussions and comments from Monday to Friday between 8:00 and 16:00. The administrators may remind a user about these rules in case of inappropriate behaviour or delete any messages that break these rules. If a user repeatedly breaks our rules, their access to the social media account in question may be blocked.

All messages must comply with openness legislation and the city’s information security guidelines. Messages must not contain personal data or other confidential information. We are not able to answer questions concerning for example a person’s health through our social media channels.

Advertising, ideological or political campaigning, and the intentional spreading of misleading information are not allowed. Defamation, abusive comments to other people, swearing, racism and inciting criminal activities are prohibited.

We welcome you all to join our discussions!

In addition to the city-level accounts, different units and sectors also have their own social media accounts. Give feedback on city services, activities and decisions on our Feedback Service(external link).

Accessibility of our city-level social media accounts

Our city-level social media accounts take accessibility into consideration to the extent it is possible on each platform. What this means in practice is that for example images include alternative texts, videos are subtitled and hashtags are written in an accessible form.

Videos published through the city-level social media accounts do not include audio descriptions. The accounts include images and videos that were published before 23 September 2020 and are not accessible.

Rules of our Facebook and Instagram competitions

These rules apply to competitions organised on the Espoo Esbo Facebook page and on the @espooesbo Instagram account starting from 1 October 2019.

The competition is organised on Facebook or Instagram by the City of Espoo. The competition or the related prize draw are not sponsored or administered by Facebook or Instagram.

Organiser and administrator

City of Espoo

Competition period

The competition period has been specified in the competition post. The winner(s) will be selected at random on the date specified in the competition post.

How to participate

You can participate in the competition by commenting on the competition post. By participating in the competition, you accept these rules.

Terms of participation

All users of Facebook or Instagram, depending on which platform is used to organise the competition, can take part in the competition if they have a personal profile and are at least 13 years old. You can only participate in the competition once.

Selection of the winner(s)

The number of winners to be selected is specified in the competition post. The winners will be selected at random from among those who commented on the competition post. The winners will be contacted through a private message on the social media platform in question. If it is not possible to send a message to the winner, the organiser has the right to select a new winner. If the winner does not respond within seven days to confirm that they accept the prize, the organiser has the right to select a new winner.


The prize has been specified in the competition post. The prize cannot be exchanged for cash or other goods. The winner is responsible for paying any additional costs related to the prize (such as travel, meals and accommodation costs).

Personal data

The organiser will not compile a personal data register as part of the competition.