Covid certificates i.e. Covid-19 passport in Espoo

You can pick up a printed certificate from one of the following pick-up locations:

The printing service of the Iso Omena Service Centre is open

• Monday-Friday 8:30–15:30

The Iso Omena Service Centre is located on the third floor of the Iso Omena shopping centre.

Request the vaccination certificate to be mailed to your home address by sending an email to koronarokotustodistus@espoo.fi. The certificate will be mailed to your home address within two weeks.

Write the following text in the subject field: Certificate printout

Your message should include the following information: your official last name and first name, your date of birth (dd.mm.yyyy) and your telephone number. Never send your personal identity code by email. Your message should also include the dates and places of your coronavirus vaccinations.

Example:

Subject: Certificate printout
Message:
Smith, John 1.1.1980
040 123 4567
My second dose of the coronavirus vaccine does not show in my vaccination certificate on My Kanta Pages.
First dose: 20.4.2021, Metro Areena
Second dose: 30.5.2021, Metro Areena

Our staff go through messages in the order in which they are received.

If you have a temporary personal identity code, you cannot log in to My Kanta Pages. If you are an Espoo resident and only have a temporary personal identity code, we ask you to send an email to koronarokotustodistus@espoo.fi. You can also pick up a printed certificate from a pick-up location.

We are only able to correct the information on vaccines administered in Espoo. If you received your vaccines in Espoo, please send an email to koronarokotustodistus@espoo.fi.

In the subject field, write “Erroneous certificate” and the date when you need the certificate at the latest.

Your message should include the following information: your official last name and first name, your date of birth (dd.mm.yyyy) and your telephone number. Never send your personal identity code by email. Your message should also include the dates and places of your coronavirus vaccinations. Also write a short description of the problem.

Example:

Subject: Erroneous certificate 30.9.
Message:
Smith, John 1.1.1980
040 123 4567
My second dose of the coronavirus vaccine does not show in my vaccination certificate on My Kanta Pages.
First dose: 20.4.2021, Metro Areena
Second dose: 30.5.2021, Metro Areena

Our staff go through messages in accordance with the dates by when certificates are needed.

Under 18-year-olds can log in to My Kanta Pages themselves. To do so, they must have a means of identification, such as online banking codes or a mobile ID. The certificate is available to the underage person, even if it is not shown to their guardians. Please note that even if the guardian of an over 10-year-old cannot see their child’s coronavirus certificate on My Kanta Pages, this does not mean that there is a problem with the system or that the certificate is not available.

If the underage person is unable to access Omakanta, their guardian can request the certificate to be mailed to their home address or they can pick up a printout from a printing service location.

If you want to receive the certificate by post, we ask you (the guardian) to send an email to koronarokotustodistus@espoo.fi. If you need certificates for more than one of your dependants, you can provide information on all of them in the same message. The message should include the child’s last name, first name and date of birth and the telephone number of a guardian or other relevant person. We will print the certificate and send it by post within two weeks.

If you want to pick up a printed certificate from a printing service location, please have your own ID and the underage person’s Kela card with you. We only hand over coronavirus certificates to guardians. We will check the patient information system to make sure the person requesting the certificate is the guardian of the child.

Printing service locations:

Iso Omena Service Centre

• Monday-Friday 8:30–15:30

Please note! Health centres and school nurses cannot provide coronavirus certificates.

You can pick up a printed certificate from one of the above-mentioned pick-up locations.

If you cannot send an email or pick up the certificate, please call Espoo’s coronavirus helpline, tel. 09 816 34600 (Mon–Fri 7:00–18:00 and Sat–Sun 9:00–15:00) and leave a call-back request. Give the following information to the nurse by phone: your name, date of birth and telephone number. Also give the dates and places of your coronavirus vaccinations.

As a rule, Covid certificates are issued by the country or Finnish municipality where one was vaccinated, diagnosed with the coronavirus or had a negative test result. In Espoo, the EU Digital COVID Certificate (i.e. Covid passport) is available to people whose municipality of residence is Espoo or who are for some other reason staying in Espoo for a long period of time.

A group of countries have agreed on the interoperability of Covid certificates with the European Union. Digital Covid certificates issued by these countries are also accepted as Covid passports in Finland. Espoo will not issue certificates to persons from such non-EU countries that have made an agreement with the EU on the interoperability of digital Covid certificates.

• List of countries that have an agreement with the EU(extrernal link)

You can submit an application at a certificate printing point or send the required documents by post.

• Visit a Covid certificate printing point. Bring with you the documents (originals) listed below.

or

• Send copies of the original documents by post to: Infectious Disease Unit / Covid certificate, P.O. Box 202, 02070 City of Espoo.

After receiving your application, we will contact you as soon as possible to request additional information. If you do not respond to our request for additional information within four weeks, we will reject your application.

Your application will either be accepted or rejected. If your application is accepted, we will mail a paper version of your Covid certificate to you and you can also download it online through My Kanta Pages. If your application is rejected, you will receive a written decision and appeal instructions by post.

Further information how to apply

If you need for travel purposes a certificate other than the EU Covid certificate that is available through My Kanta Pages (for example information on both vaccine doses or a certificate in English only), please contact a private service provider.

If you received the vaccine through occupational health care, you should contact the unit that administered the vaccine if you have any problems.

Covid passports can be used as an alternative to regional restrictions. The operators affected by coronavirus-related restrictions, such as restaurants and event organisers, can ask their customers to show a Covid passport at the entrance. Customers must also show their ID.

Only people aged over 16 can be asked to show their Covid passport. Under 16-year-olds do not need to show a Covid passport for entrance.

The operator, i.e. the party who is for example organising a public event or is in charge of customer premises, is responsible for complying with restrictions or requiring Covid passports. Covid passports can be checked by the operator’s own staff or for example by an appointed security guard.

Covid passports must be checked using a mobile application provided by the Finnish Institute for Health and Welfare (THL). The application is called the COVID Certificate Reader. Covid passports can only be checked without the application (by looking at the passport) if the reader is not working, for example due to a technical problem.

The person checking Covid passports will use the application only to read the QR code. The application can give one of two possible results:

• A green result indicates that the Covid certificate is valid and accepted. The application will also show the certificate holder’s name to verify that the certificate belongs to them. No other information will be displayed. The application will not show the reason for obtaining the Covid passport (i.e. the holder’s health information). The holder will also need to show their ID as proof of identity.
• A red result indicates that the certificate is invalid. The application will not show any other information, not even the person’s name, for privacy reasons. The application will not provide a reason for the rejection.

Further information on the THL website: Frequently asked questions about the COVID Certificate Reader(extrernal link)

• You have been vaccinated twice and it has been 7 days since the second dose.
• You have been vaccinated once with the Janssen vaccine and it has been 7 days since the vaccination.
• You have been vaccinated three times.
• You have a negative PCR coronavirus test or antigen test result that is no more than 72 hours old and you are eligible for an EU Covid certificate.
• You have had the coronavirus disease no more than six months (180 days) ago and it has been 11 days since you fell ill (since a positive PCR test result).
• You have received one vaccine dose after having the coronavirus disease and it has been 7 days since the vaccination.
• You have received one vaccine dose, had the coronavirus disease after that, and it has been 11 days since you fell ill.