Chat services

The City of Espoo has adopted a chat service as one of their service channels.

The chat services are provided by different suppliers. We have also piloted chatbots that simulates human conversation. You can chat about:

Business Espoo chatbot(extrernal link) for companies and those interested in entrepreneurship

  • service languages: Finnish, English

Customer Service(extrernal link) (also video chat)

  • service time: Mon–Fri at 8–16
  • service languages: English, Finnish, Swedish

Invoicing(extrernal link)

  • service time: Mon–Fri at 9–15
  • service languages: English, Finnish, Swedish

City Surveying (Kaupunkimittaus(extrernal link) in Finnish)

  • service time: Mon–Fri at 9–14
  • ​​​​​​​service languages: Finnish, Swedish

Building Control(extrernal link)

  • service time: Mon–Fri at 9–15
  • ​​​​​​​service languages: English, Finnish

The map service of the Public Works Department(extrernal link) (opens in a new window)

  • service time: Mon–Fri at 09–14
  • ​​​​​​​service languages: English, Finnish, Swedish

On the website of each health centre and also at their shared Finnish-speaking website at espoo.fi/terveysasemat(extrernal link)

  • service time: Mon–Fri at 9–15
  • ​​​​​​​service languages: Finnish, soon in Swedish and English, too

Pupils and Students' Health Services (extrernal link)

  • service time: Mon–Fri at 8.30–15.30
  • ​​​​​​​service languages: English, Finnish, Swedish

Recruitment services of the city of Espoo(extrernal link)

  • service time: Mon–Fri at 9–15
  • ​​​​​​​service languages: English, Finnish, Swedish

Smartbot answers questions about the coronavirus 24/7(extrernal link)

  • service languages: English, Finnish, Swedish and 100 other languages
  • ​​​​​​​You can try the chat service by accessing the above websites and clicking on the “You can ask me about the coronavirus!” text in the window that pops up.

Instructions for customers

Do not write any personal information, such as your personal identification number, address or information on decisions made by the authorities, in the chat window, unless specifically requested to do so by the customer service agent.

If your matter requires the provision of personal information, the customer service agent will instruct you to sign in using your bank identifier code, for example.