Transportation services for the disabled and elderly to be reformed in summer 2019

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2018-09-03 8:00

The transportation services for the disabled and elderly provided by Espoo and the other Western Uusimaa municipalities will be reformed in stages starting from summer 2019. The aim is to create common municipal criteria and operating models for transportation services in accordance with the Services and Assistance for the Disabled Act and the Social Welfare Act.

Espoo is in charge of the preparatory work also involving the municipalities of Lohja, Kirkkonummi, Raasepori, Kauniainen, Hanko, Siuntio and Inkoo as well as the Karviainen federation of municipalities for basic security. There are almost half a million people living in the area, of whom some 8,000 are covered by the transportation services in accordance with the Services and Assistance for the Disabled Act and the Social Welfare Act.

Over the course of the autumn and winter, a new common operating model for the arrangement and provision of transportation services will be created for the municipalities. In practice, this means that the transportation management and booking service operator, i.e. the electronic system, and the transportation services will be tendered.

Clients will be provided with transportation services without interruption throughout the change process.

Espoo will be in charge over Western Uusimaa

In future, the City of Espoo will organise transportation services in the entire Western Uusimaa area. Each municipality decides and defines its respective transportation areas within which the residents are entitled to use the service.

“Therefore, Espoo residents will not be entitled to travel to Hanko in future either, even if Hanko should use the same service,” says Project Manager Pasi Ojaniemi.

The aim is to develop a modern and client-oriented operating model utilising new technology and ways of providing the service. One option could be, for example, the so-called ‘purse model’ where clients have at their disposal a specific sum or number of kilometres to use freely on means of transportation of their choice.

Clients to pilot the service prior to its introduction to use

Preparation will be handled by the Espoo Social and Health Services Committee as well as the Elderly Council and Disability Council. The procurement principles will be decided by the Social and Health Services Committee.

Employees, clients and representatives of the Western Uusimaa municipalities are also involved in developing the service. Clients also get to test the service during the project.

“Clients get to pilot the service prior to its introduction to use, meaning that they can order transportation and maybe even use it to travel somewhere. The service will be adapted based on their experiences. The Elderly and Disability Councils, as well as representatives from all the municipalities, are included in the project steering group where the top-level policies are decided,” says Ojaniemi.

The project also develops an interface and platform for the other transportation services provided by the City of Espoo. These include, for example, school transportations, the mobility of home care employees and the City’s goods transport. The other Western Uusimaa municipalities will decide later whether they wish Espoo to manage their transportation needs as a whole as well. 

More information available from:        

Pasi Ojaniemi, Project Manager for the Transportations 2019 project
City of Espoo, Logistics
tel. +358 50 385 9086,