Changes to a booking

If you need to change your booking, please inform Transport Services as soon as possible. We will do our best to accommodate your new request.

You can use any of the booking methods to change your booking: calling, text message, application, online or email. You will always receive a new booking confirmation after changing your booking.

Cancellation of a booking

You can cancel your booking up to 60 minutes before the agreed pick-up time. If you cancel your booking later, one trip will be deducted from your quota. In an unexpected force majeure situation (e.g. sudden illness), please contact the customer service of Transport Services as soon as possible or ask someone else to cancel your booking on your behalf.

If your driver is more than 30 minutes late for the agreed pick-up time, you can cancel your ride without losing a trip.