The type of assistance you need is included in your client profile, and the driver will be informed of your need for assistance when you book a ride. If you have special needs in relation to a specific trip or your condition varies, you can inform Transport Services of a specific need when booking a ride. This information will be shared with the driver.

It is the driver’s responsibility to assist you with transport-related matters, for example by helping you get into the vehicle or fastening your seat belt. If necessary, the driver will pick you up from the building and take you all the way to the building at your destination.

However, the driver is not obliged to act as your personal assistant before and after your ride. For example, the driver is not obliged to assist you if you wish to stop along the way. You will need to have a companion or an assistant with you for these purposes.