Armi guides customers at the Iso Omena maternity and child health clinic
The Iso Omena maternity and child health clinic is piloting a new service inspired by the example of the Iso Omena health centre: Receptionist Armi Laamo provides guidance to clients in all possible questions regarding the maternity and child health clinic and Iso Omena Service Centre. Less than a month on the job, Armi has received immediate praise from clients, nurses and doctors alike, since they now have more time for actual care work.
“There are so many instructions and tips and they do not always reach everybody. It’s therefore good to have someone present with the precise task of providing guidance,” says Armi.
Because the maternity and child health clinic is located next to a group of elevators, many clients, including those seeking services other than those of the clinic, walk right in there first. Previously, the maternity and child health clinic staff were not able to provide efficient guidance to the right place, because clients with appointments were waiting for their attention. Now, Armi can even escort clients to the laboratory, health centre or Kela if need be.
Besides guidance, Armi assists the maternity and child health clinic staff, for example, by taking care of instrument checks and restocking, mailing and the general appearance of the facilities. Her previous experience in secretarial work and customer service helps in steering through every situation.