Service voucher for health centre services in Espoo keskus area

Starting from 1 May 2020, Espoo residents can choose to use the services of private health centres in the Espoon keskus area. If you have a service voucher, the private health centre of your choice will offer you the same services as the city’s own health centres: appointments with general practitioners, public health nurses and nurses, vaccinations, laboratory and X-ray services, emergency services Mon–Fri 8:00–16:00 (until 18:00 once a week) and health advice. The fees are the same as at the city’s own health centres.

By the beginning of May 2020, these two private health centres have signed up as service providers: Mehiläinen Oma Lääkärisi Espoontori and Terveystalo Espoontori. Other private health centres may join later.

The services of Samaria Health Centre in Espoon keskus will be available as usual. At the moment, however, Samaria Health Centre only treats clients with infections. The service voucher model will not affect the city’s current personnel or employment relationships.

I want a service voucher! What do I need to do?

  1. Call the service voucher helpline of Espoo’s Customer Service Centre, tel. 09 816 34550 (Mon–Fri 8:00–16:00). We have a call-back system.
  2. The City of Espoo will grant you a health centre service voucher if you are an Espoo resident and you have a personal identity code. The city will give residents a maximum of 25,000 service vouchers.
  3. Your service voucher code will be sent to you as a text message. We can also send the code as a letter.

I have a service voucher code. How do I use it?

  1. Select one of the following as your health centre: Mehiläinen Oma Lääkärisi Espoontori or Terveystalo Espoontori. Please note! Other private health centres may join the system later.
  2. Contact the private health centre of your choice to confirm your selection. Tell them that you have a service voucher code. The health centre will register you as their client.
  3. Book an appointment and use the services you need.
  4. If you wish to switch to another health centre, you can do so once a year (see the instructions below).

I want to give up my service voucher or switch to a different health centre. What should I do?

If you wish, you may switch health centres once a year.

  1. Please call the service voucher helpline of Espoo’s health centres, tel. 09 816 34550 (Mon–Fri 8:00–16:00).
  2. Let us know that you wish to switch to another private health centre or to the city’s own health centre.
  3. We will register your new selection.
  4. After this, services will be available to you at the new health centre of your choice.

Please note:

  1. The health centre service voucher is not a physical voucher or a piece of paper. The voucher is the city’s commitment to ensure that the above-mentioned private health centres provide health centre services for you. In practice, the voucher is a set of numbers, a code that private health centres will use to register you as their client.
  2. If you have a service voucher, the private health centre of your choice will offer you the same services as the city’s own health centres: appointments with general practitioners, public health nurses and nurses, vaccinations, laboratory and X-ray services, emergency services Mon–Fri 8:00–16:00 (until 18:00 once a week) and health advice. The fees are the same as at the city’s own health centres. If you need treatment when your health centre is closed, for example in the evening, at the weekend or during public holidays, the Medical Helpline, tel. 116 117, and the HUS Joint Emergency Department will help you. If you have a service voucher and need specialised medical care, you will get a referral to HUS (the Hospital District of Helsinki and Uusimaa).
  3. If you wish to use other services provided by the private health centre of your choice, for example specialist services, you have to pay for the services yourself in accordance with the company’s price list.
  4. When you choose to use a service voucher and a private health centre, you may not book an appointment at any of the city’s own health centres.
  5. If you have a service voucher and need specialised medical care, you will get a referral to HUS (the Hospital District of Helsinki and Uusimaa). If you need treatment when your health centre is closed, for example in the evening, at the weekend or during public holidays, the Medical Helpline, tel. 116 117, and the HUS Joint Emergency Department will help you.
  6. You can switch health centres once a year, as usual.
  7. The service voucher is only intended for Espoo residents who have a personal identity code.
  8. The city will give residents a total of 25,000 service vouchers. Some of the vouchers are primarily intended for the residents of Suvela and Tuomarila. The rest will be given to other Espoo residents who wish to use health centre services in the Espoon keskus area.
  9. The City of Espoo will monitor that you receive appropriate high-quality services at the private health centre you have chosen. When you use a service voucher, your legal protection will be based on the Act on the Status and Rights of Patients, the Patient Injuries Act and the Consumer Protection Act.

Advice and assistance

  • If you have questions about the service voucher, please contact the service voucher helpline of Espoo’s Customer Service Centre, tel. 09 816 34550 (Mon–Fri 8:00−16:00).
  • While you are a client of a private health centre, please contact the health centre directly.

What is a service voucher?

The voucher is the city’s commitment to ensure that a private health centre will provide health centre services for you. The service voucher model will increase Espoo residents’ freedom of choice and the flexibility of services in accordance with the Espoo Story. The service voucher trial will take place from 1 May 2020 until 30 April 2025. The city will give residents a total of 25,000 service vouchers. The city has primarily offered service vouchers to the residents of Suvela and Tuomarila. It is also possible for other Espoo residents who have an address in Espoo and a personal identity code to choose the service voucher if they wish to use health centre services in the Espoon keskus area.