Service voucher for health centre services in Espoo keskus area

Voucher for a doctor’s appointment
Voucher for health center services

Voucher for a doctor’s appointment

How do I use my service voucher for a doctor's appointment?

  1. Select the private clinic you wish to use. You can find the details of the clinics below.
  2. Book an appointment with a doctor. Contact the private clinics to inquire about the availability of appointments. Give your service voucher number when booking an appointment.
  3. Pay the client charge to the private clinic after treatment.
  4. Give feedback on the treatment and service you received.

What kind of treatment is available with a service voucher?

The service voucher covers an appointment with a general practitioner in primary health care and, if necessary, basic laboratory and imaging services. The private clinic is responsible for interpreting and providing the results of possible examinations and any instructions in a way that is suitable for you.

Service is available in Finnish, Swedish and English. The service voucher does not cover interpretation services and their costs.

How much does an appointment with a doctor cost?

The price of a doctor’s appointment is the same as it would be at the City of Espoo’s own health centres. If you belong to a group that is exempt from client fees, the service voucher will fully cover your doctor’s appointment. 

If you are eligible for reimbursement of travel costs by Kela, you may be reimbursed for the costs of your trip to the clinic of your choice. For more information, please contact our customer service or Kela.

If you do not want to use your service voucher, please call the telephone service of Espoo’s health centres, tel. 09 816 34500 (Mon–Fri 7:00–18:00).

Private clinics available to you

You can choose one of the private clinic locations listed below. The company’s other locations are not available to you.

All of these locations have an accessible entrance and an accessible toilet.

Name Address Appointment booking number
Mehiläinen Matinkylä Panorama Tower, Hevosenkenkä 3, 4th floor 010 414 00
Mehiläinen Tapiola Piispanportti 10 A, 3rd floor 010 414 00
Mehiläinen Leppävaara Revontulentie 8 C, 5th floor 010 414 00

The City of Espoo will monitor that you receive appropriate high-quality services at the private clinic of your choice. When you use a service voucher, your legal protection is based on the Act on the Status and Rights of Patients, the Patient Injuries Act and the Consumer Protection Act. There will be a contractual relationship between you and the private clinic concerning your treatment. If you are unhappy with the service you have received, you should primarily contact the clinic in question.

Voucher for health center services

Starting from 1 May 2020, Espoo residents can choose to use the services of private health centres in the Espoon keskus area. If you have a service voucher, the private health centre of your choice will offer you the same services as the city’s own health centres: appointments with general practitioners, public health nurses and nurses, vaccinations, laboratory and X-ray services, emergency services Mon–Fri 8:00–16:00 (until 18:00 once a week) and health advice. The fees are the same as at the city’s own health centres.

By the beginning of May 2020, these two private health centres have signed up as service providers: Mehiläinen Oma Lääkärisi Espoontori and Terveystalo Espoontori. Other private health centres may join later.

The services of Samaria Health Centre in Espoon keskus will be available as usual. At the moment, however, Samaria Health Centre only treats clients with infections. The service voucher model will not affect the city’s current personnel or employment relationships.

I want a service voucher! What do I need to do?

  1. Call the service voucher helpline of Espoo’s Customer Service Centre, tel. 09 816 34550 (Tuesdays and Thursdays at 7:00–16:00). We have a call-back system.
  2. The City of Espoo will grant you a health centre service voucher if you are an Espoo resident and you have a personal identity code. The city will give residents a maximum of 25,000 service vouchers.
  3. Your service voucher code will be sent to you as a text message. We can also send the code as a letter.

I have a service voucher code. How do I use it?

  1. Select one of the following as your health centre: Mehiläinen Oma Lääkärisi Espoontori or Terveystalo Espoontori. Please note! Other private health centres may join the system later.
  2. Contact the private health centre of your choice to confirm your selection. Tell them that you have a service voucher code. The health centre will register you as their client.
  3. Book an appointment and use the services you need.
  4. If you wish to switch to another health centre, you can do so once a year (see the instructions below).

I want to give up my service voucher or switch to a different health centre. What should I do?

If you wish, you may switch health centres once a year.

  1. Please call the service voucher helpline of Espoo’s health centres, tel. 09 816 34550 (Tuesdays and Thursdays at 7:00–16:00).
  2. Let us know that you wish to switch to another private health centre or to the city’s own health centre.
  3. We will register your new selection.
  4. After this, services will be available to you at the new health centre of your choice.

Please note:

  1. The health centre service voucher is not a physical voucher or a piece of paper. The voucher is the city’s commitment to ensure that the above-mentioned private health centres provide health centre services for you. In practice, the voucher is a set of numbers, a code that private health centres will use to register you as their client.
  2. If you have a service voucher, the private health centre of your choice will offer you the same services as the city’s own health centres: appointments with general practitioners, public health nurses and nurses, vaccinations, laboratory and X-ray services, emergency services Mon–Fri 8:00–16:00 (until 18:00 once a week) and health advice. The fees are the same as at the city’s own health centres. If you need treatment when your health centre is closed, for example in the evening, at the weekend or during public holidays, the Medical Helpline, tel. 116 117, and the HUS Joint Emergency Department will help you. If you have a service voucher and need specialised medical care, you will get a referral to HUS (the Hospital District of Helsinki and Uusimaa).
  3. If you wish to use other services provided by the private health centre of your choice, for example specialist services, you have to pay for the services yourself in accordance with the company’s price list.
  4. When you choose to use a service voucher and a private health centre, you may not book an appointment at any of the city’s own health centres.
  5. If you have a service voucher and need specialised medical care, you will get a referral to HUS (the Hospital District of Helsinki and Uusimaa). If you need treatment when your health centre is closed, for example in the evening, at the weekend or during public holidays, the Medical Helpline, tel. 116 117, and the HUS Joint Emergency Department will help you.
  6. You can switch health centres once a year, as usual.
  7. The service voucher is only intended for Espoo residents who have a personal identity code.
  8. The city will give residents a total of 25,000 service vouchers. Some of the vouchers are primarily intended for the residents of Suvela and Tuomarila. The rest will be given to other Espoo residents who wish to use health centre services in the Espoon keskus area.
  9. The City of Espoo will monitor that you receive appropriate high-quality services at the private health centre you have chosen. When you use a service voucher, your legal protection will be based on the Act on the Status and Rights of Patients, the Patient Injuries Act and the Consumer Protection Act.

Advice and assistance

  • If you have questions about the service voucher, please contact the service voucher helpline of Espoo’s Customer Service Centre, tel. 09 816 34550 (Tuesdays and Thursdays at 7:00–16:00).
  • While you are a client of a private health centre, please contact the health centre directly.