Please cancel your dental care appointment if you fall ill or cannot make it to the clinic!
Our telephone lines are currently very busy, so please use the following channels if possible.
- You can reschedule or cancel your appointment online (not available for series of orthodontics appointments). Log in using your online banking codes, certificate card or mobile ID.
- You can cancel your appointment by sending a text message to tel. 045 739 65839. Your text message should include your name, date of birth and the date and time of the appointment you want to cancel.
- If our customer service is closed, you can cancel your appointment by leaving a message. Call our number 09 816 30300 and give your name, date of birth and the date and time of the appointment you want to cancel.
- If you need to cancel serial orthodontics appointments, you can also send an email to firstname.lastname@example.org.
If you need to, you can check your appointment details online. We will send you a text message to remind you of your appointment two days in advance if you have given your consent for it. You can give your consent when you book an appointment or through our online service.
The fee for uncancelled, missed appointments is EUR 50.80 for all clients aged 15 or older.
Please cancel your appointment if you cannot make it and help us use our dental care resources efficiently.
Thank you for your collaboration.