City of Espoo employees are engaged workers

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2019-01-11 12:21

The employees of the City of Espoo experience work engagement and invest in their work. These are some of the results of a recent Kunta10 (“Municipality10”) survey conducted by the Finnish Institute of Occupational Health. The survey looks at the work of municipal employees and changes therein, and the effects of work on their health and well-being.

“It is nice to see that in addition to work engagement and investment in work, the City of Espoo employees who took the survey also think that the mutual support between intermediate supervisors and the work community has improved and that coaching leadership is going well in Espoo,” says Kimmo Sarekoski, Personnel Director at the City of Espoo, summarising the results.

“On the other hand, the results also suggest that experiences of work-related pressure and stress have become more common,” he adds.

The results contribute to development in the workplace

The City of Espoo uses the Kunta10 survey results when preparing its strategy. The city’s sectors and units go through the results among themselves, identifying good practices to keep and matters that still call for development.

“The survey helps supervisors and the entire work community to develop our operations and well-being at work. It draws attention to things that already work well in our teams but also helps us think about ways to address matters that need improvement. Several units across the City of Espoo have benefited from the survey results over the years and successfully improved their operations,” says Sarekoski.

Kunta10 supports Espoo’s strategy, the Espoo Story

The values of Espoo’s strategy, called the Espoo Story, include customer- and resident-orientedness which the city constantly aims to develop.

“From the viewpoint of the Espoo Story, customer experience and its management are essential: we want our customers to feel that we care about and appreciate them. To achieve this, our ‘home base’ must be in order. In other words, the prerequisites for and smoothness of work, management and leadership and appreciation of one’s own work must be at a suitably high level.

“An old business adage says: ‘If you want to know how a company did yesterday, look at its turnover. If you are interested in its performance today, look at its customer results. But if you want to know how it will do tomorrow, look at its HR results.’ In my opinion, this applies to public services, too,” says Sarekoski.

In Espoo, a record-breaking 74% of the personnel took the Kunta10 survey this time. This was the ninth year Espoo participated in the longitudinal Kunta10 study, conducted every two years by the Finnish Institute of Occupational Health. In 2018, a total of 11 municipalities participated in the survey: Helsinki, Vantaa, Espoo, Tampere, Turku, Oulu, Raisio, Nokia, Valkeakoski, Naantali and Virrat.