Chat services

The City of Espoo has adopted a chat service as one of their service channels. In the chat service, you can discuss issues in real time by writing instant messages.

The service will be available on the Espoo.fi website. The chat services are provided by different suppliers. We have also piloted chatbots that simulates human conversation. You can chat about:

Business Espoo chatbot for companies and those interested in entrepreneurship

  • the bot will be tested until the end of August 2020
  • service languages: Finnish, English

Customer Service (also video chat)

  • service time: Mon–Fri at 8–16
  • service languages: English, Finnish, Swedish

Invoicing

  • service time: Mon–Fri at 9–15
  • service languages: English, Finnish, Swedish

City Surveying (Kaupunkimittaus in Finnish)

  • service time: Mon–Fri at 9–14
  • service languages: Finnish, Swedish

Building Control

  • service time: Mon–Fri at 9–15
  • service languages: English, Finnish

The map service of the Public Works Department (opens in a new window)

  • service time: Mon–Fri at 10–14
  • service languages: English, Finnish, Swedish

On the website of each health centre and also at their shared Finnish-speaking website at espoo.fi/terveysasemat

  • service time: Mon–Fri at 9–15
  • service languages: Finnish, soon in Swedish and English, too

Pupils and Students' Health Services 

  • service time: Mon–Fri at 8.30–15.30
  • service languages: English, Finnish, Swedish

Recruitment services of the city of Espoo

  • service time: Mon–Fri at 9–15
  • service languages: English, Finnish, Swedish

Smartbot answers questions about the coronavirus 24/7

  • The City of Espoo has acquired the bot for a trial period of two months
  • service languages: English, Finnish, Swedish and 100 other languages

You can try the chat service by accessing the above websites and clicking on the “chat” text in the window that pops up.

Instructions for customers

Do not write any personal information, such as your personal identification number, address or information on decisions made by the authorities, in the chat window, unless specifically requested to do so by the customer service agent.

If your matter requires the provision of personal information, the customer service agent will instruct you to sign in using your bank identifier code, for example.