Chat services

The City of Espoo has adopted a chat service as one of their service channels. In the chat service, you can discuss issues in real time by writing instant messages. The service will be available on the Espoo.fi website.
You can chat about
  • Service Points
    • service time: Mon–Fri at 8–16
    • service languages: English, Finnish, Swedish
  • invoicing
    • service time: Mon–Fri at 9–15
    • service languages: English, Finnish, Swedish
  • City Surveying
    • service time: Mon–Fri at 9–14
    • service languages: Finnish, Swedish
  • Building Control
    • service time: Mon–Fri at 9–15
    • service languages: English, Finnish
  • the map service of the Public Works Department
    • service time: Mon–Fri at 10–15
    • service languages: English, Finnish, Swedish
  • On the website of each health centre and also at their shared Finnish-speaking website at espoo.fi/terveysasemat
    • service time: Mon–Fri at 9–15
    • service languages: Finnish, soon in Swedish and English, too
  • Recruitment services of the city of Espoo
    • service time: Mon–Fri at 9–15
    • service languages: English, Finnish, Swedish

The chat service is available at 8–16 from Monday to Friday. You can try the chat service by accessing the above websites and clicking on the “chat” text in the window that pops up.

Instructions for customers

Do not write any personal information, such as your personal identification number, address or information on decisions made by the authorities, in the chat window, unless specifically requested to do so by the customer service agent.

If your matter requires the provision of personal information, the customer service agent will instruct you to sign in using your bank identifier code, for example.

The service expands later

In addition to those above, the chat service is planned for passenger transport and Finnish-language early childhood education. The maternity and child health clinics will begin chat service in June 2019.

In the autumn 2019, Espoo city services is also going to be adopting a video chat service.