Additional coronainfo

Customer service

The City of Espoo Service Points serve customers as usual.

Safe distances are ensured and hygiene instructions strictly followed at the Service Points. We have acquired protective counter screens and face shields for our face-to-face customer service personnel to improve their and our clients’ safety. Clients are encouraged to only make brief visits to the Service Points.

If you have symptoms of a common cold or any stomach symptoms, do not visit a Service Point. In such cases, you can also take care of many things over the phone or through our chat service. The general customer service number and the chat window are available at www.espoo.fi/asiointi.

How to run errands from home?

Services for entrepreneurs and companies

Entrepreneur, Business Espoo helps you to get through challenges that the coronavirus has caused. For now, Business Espoo is serving entrepreneurs and companies using remote connections, by email and by phone. You can also use the chatbot Bertta on the Business Espoo website. Bertta can answer the most common questions considering business services.

Information kit on services for entrepreneurs and companies during the coronavirus pandemic.

Smartbot to give multilingual coronavirus advice

The City of Espoo is testing a smartbot, or a learning artificial intelligence application, that answers questions in more than a hundred languages on the Espoo.fi website. Its language skills are based on machine translation from English. While it will undoubtedly make some grammatical errors, the goal is to ensure that the key content of its messages is still understandable. News article