Services of Kalajärvi Service Centre during the coronavirus epidemic 2021-01-12 11:13

Services of Iso Omena Service Centre during the coronavirus epidemic 2021-01-07 13:27

Limited services available at Service Centres – please use remote services whenever you can 2021-01-05 15:35

Espoo closes some of its Service Points – please use remote services whenever you can 2021-01-05 14:52

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Espoo is testing a translation application aimed at improving service quality

2021-01-18

The City of Espoo has launched an experiment to test a digital application that translates written text and interprets speech between two languages. The language pairs include Finnish–English and Finnish–Russian.

See new report for feedback received by Espoo

2021-01-13

The City of Espoo receives around 20,000 feedback items each year through its feedback service. Especially feedback on the streets and traffic is increasing. In addition to streets and traffic, Espoo residents give a lot of feedback about sports and health services, for example.

Customer survey results

2021-01-12

The Service Points’ customer survey was carried out in November–December 2020 and received 236 responses. Many thanks to all respondents! Our lucky winners are Pirkko and Marjatta.

Espoo pilots information service for immigrants

2020-12-22

The City of Espoo has launched a new information service for immigrants. This is a pilot project lasting until the end of August 2021. The information point for immigrants was going to be opened in December at the Iso Omena Service Centre, but due to the COVID-19 epidemic, it was launched as a telephone service.

Opening hours of the Espoonlahti Service Point will change

2020-12-14

The City of Espoo will change the opening hours of the Espoonlahti Service Point as of January 2021. The Service Point will be closed during the staff’s lunch break from 12:00 to 12:45. On Fridays, the Service Point will close its doors at 16:00, one hour earlier than before. However, the Service Point will still be open until 18:00 on Wednesdays, which will ensure the availability of services t...

Iso Omena laboratory recommends customers to book appointments online starting from 8 December 2020

2020-12-10

Iso Omena laboratory recommends customers to book appointments online starting from 8 December 2020 in order to decrease long queues in the lobby and also to improve our customers' experience during their visits to laboratory.

How to run errands from home?

2020-12-04

Now that many public services have again stopped serving customers in person or at least limited their face-to-face services, some citizens may wonder how to run everyday errands from home if they have never done so before. We put together some information on the kinds of things you can take care of using different devices.

Services of Kalajärvi Service Centre during the coronavirus epidemic

2020-11-30

The Kalajärvi Service Centre offers limited services from 30 November 2020 to 31 January 2021 due to the coronavirus epidemic. You can check the availability of different services from this news article – we will update the information as the situation changes.

Services of Iso Omena Service Centre during the coronavirus epidemic

2020-11-30

The Iso Omena Service Centre offers limited services from 30 November 2020 to 31 January 2021 due to the coronavirus epidemic. You can check the availability of different services from this news article – we will update the information as the situation changes.

Limited services available at Service Centres – please use remote services whenever you can

2020-11-30

Some public services at the Iso Omena and Kalajärvi Service Centres will be closed or available only remotely from 30 November 2020 to 31 January 2021. The reason for this is that the capital region has introduced restrictions intended to prevent the spread of the coronavirus.

Espoo closes some of its Service Points – please use remote services whenever you can

2020-11-30

The City of Espoo will close three of its six Service Points for the period of 30 November 2020 to 31 January 2021. The Service Points in Espoonlahti, Leppävaara and Tapiola will be closed. The reason for this is that the capital region has introduced restrictions intended to prevent the spread of the coronavirus. The Service Points in Espoon keskus, Kalajärvi and Matinkylä will remain open for ...

Customer satisfaction remains high at Iso Omena Service Centre

2020-11-25

The services of the Iso Omena Service Centre meet the expectations of public services, according to 87% of the people who responded to the Service Centre’s customer satisfaction survey in September and October. For 79% of the respondents, the location of the Service Centre in the shopping centre is a good thing. These figures that measure the customers’ overall satisfaction have remained at the ...

Printing at the Iso Omena Service Centre will require payment since 24 November

2020-11-23

The Iso Omena Service Centre introduces printing fees on 24 November 2020. At the same time, we get an easier and more secure printing application. The reform takes place gradually in November and December 2020 at all of the City of Espoo Service Points and Libraries.

Coronavirus restrictions: Service Centres allow events with a maximum of 20 people

2020-11-23

As of 23 November 2020, a maximum of 20 people may attend public events and meetings at Espoo’s Service Centres at Iso Omena and in Kalajärvi.

Customer Service introduces a new chat option

2020-11-18

In addition to the traditional chat service, the City of Espoo Customer Service has introduced a new video chat option. The video chat allows you to talk to customer service staff face to face from the comfort of your own home.

Espoo asks residents to cheer up the elderly with Christmas cards

2020-11-13

The City of Espoo invites all residents as well as day care centres and schools to take part in the campaign. The aim is to collect at least 4,000 cards, one for each of the city’s home care clients and nursing home residents. In addition, EJY ry will collect cards to be delivered to other elderly people in Espoo.

Please wear a mask at the Service Centres

2020-10-23

A great deal of attention is paid to safe distances and hand hygiene at the Iso Omena and Kalajärvi Service Centres. All the furniture has been placed in accordance with the guidelines on safe distances, there are hand sanitiser dispensers in different parts of the Service Centres, and the door handles and other items are disinfected a few times a day. In addition, the Service Centres’ staff wea...

Leppävaara Service Point to be modernised in October.

2020-10-09

The City of Espoo’s Customer Service continues to develop its service concept. The functionality of the new service concept has now been tested for a year at Tapiola Service Point, and the successful trial will next be continued in Leppävaara.

Iso Omena laboratory will reserve afternoons and Saturdays for clients with an appointment or an urgent referral

2020-10-08

Starting from 12 October 2020, the HUSLAB laboratory at the Iso Omena Service Centre will only serve clients with an appointment or an urgent referral in the afternoon (from Monday to Thursday) and on Saturdays. This will allow HUSLAB to have more staff working during the busy morning hours. HUSLAB will also increase the number of appointments available, hoping that this will help reduce queues.

Cities of Helsinki, Espoo and Vantaa recommend wearing masks when using municipal services

2020-09-29

The cities of Helsinki, Espoo and Vantaa recommend that everyone over the age of 15 start using face masks in municipal service situations in which it is difficult to avoid close contact.

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Customer Service > News

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Espoo is testing a translation application aimed at improving service quality

See new report for feedback received by Espoo

Customer survey results

Espoo pilots information service for immigrants

Opening hours of the Espoonlahti Service Point will change

Iso Omena laboratory recommends customers to book appointments online starting from 8 December 2020

How to run errands from home?

Services of Kalajärvi Service Centre during the coronavirus epidemic

Services of Iso Omena Service Centre during the coronavirus epidemic

Limited services available at Service Centres – please use remote services whenever you can

Espoo closes some of its Service Points – please use remote services whenever you can

Customer satisfaction remains high at Iso Omena Service Centre

Printing at the Iso Omena Service Centre will require payment since 24 November

Coronavirus restrictions: Service Centres allow events with a maximum of 20 people

Customer Service introduces a new chat option

Espoo asks residents to cheer up the elderly with Christmas cards

Please wear a mask at the Service Centres

Leppävaara Service Point to be modernised in October.

Iso Omena laboratory will reserve afternoons and Saturdays for clients with an appointment or an urgent referral

Cities of Helsinki, Espoo and Vantaa recommend wearing masks when using municipal services

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