Accessibility statement for the website

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This accessibility statement describes how the website complies with the Act on the Provision of Digital Services, what the shortcomings of the website are in terms of accessibility and how you can give us feedback on accessibility problems.

This accessibility statement covers the following sections of the website:

The City of Espoo is responsible for this website. We want to make sure that as many users as possible are able to use our digital services. We take accessibility into consideration as we develop our digital services.

How accessible is this website?

This website largely meets the accessibility criteria of levels A and AA required by law (WCAG 2.1). The website has some shortcomings in accessibility and they have been described in more detail below.

Did you notice any shortcomings in accessibility?

We are constantly striving to improve the accessibility of the website. If you notice problems that have not been described on this page, please let us know and we will do our best to fix these issues. We will respond as soon as possible, no later than within two weeks.

You can contact us through the city’s feedback system.

Monitoring of accessibility

The Regional State Administrative Agency of Southern Finland monitors compliance with the accessibility requirements. If you are not satisfied with the response or do not receive any response within two weeks, you may send feedback to the Regional State Administrative Agency of Southern Finland. The agency’s website contains detailed information on how to submit a complaint and how complaints are processed.

Regional State Administrative Agency of Southern Finland
Accessibility Monitoring Unit (in Finnish and Swedish)
Tel. 0295 016 000 (switchboard)

Detailed information about technical accessibility

The website is not yet fully accessible.

Content or functions that are not yet accessible

  • On the website, the contrast between different colours is too low in places. (WCAG 1.4.11)
  • The keyboard focus indicator is not visible in all sections, for example when the active page is highlighted in the page menu. (WCAG 2.4.7)
  • In the forms, the required fields are not identified by a screen reader in all sections. (WCAG 3.3.2)
  • Not all functionalities have been implemented in a technically correct manner (e.g. accordions in the health centres’ appointment booking website). (WCAG 1.3.1, WCAG 4.1.2)
  • Part of the text disappears when the content is enlarged by 200%. (WCAG 1.4.4)
  • Not all search features work correctly with a screen reader. (WCAG 1.3.1, WCAG 3.3.2, WCAG 4.1.2)
  • The website contains attachments that are not accessible. (WCAG 1.3.1, WCAG 2.4.6)

The shortcomings listed here will be fixed as part of the website redesign project during 2021.

The website includes content that has been added through social media platforms such as Twitter and Facebook. Videos published through the city-level social media accounts do not include audio descriptions. The accounts include images and videos that have been published before 23 September 2020 and are not accessible.

The accessibility requirements do not apply to certain types of content

The website contains some videos that are not accessible. They do not include subtitles or audio descriptions. By law, videos that were published before 23 September 2020 do not need to be made accessible retrospectively or removed from the website.

How have we tested accessibility?

The observations detailed in this accessibility statement are based on a third-party assessment as to whether the website meets the legal requirements. 

The website was published on 13 February 2012.

This statement was drawn up on 11 September 2020.

The statement was last updated on 11 September 2020.

Act on the Provision of Digital Services (306/2019) (in Finnish and Swedish) website (in Finnish and Swedish)