Resident- and client-orientation is one of the values of the City of Espoo. The client’s experience also holds great weight in our service development work because we develop the services for the end user, in particular.
On this page, we describe the development projects that we are working on right now.
Systematic utilisation of client data
The City of Espoo is creating a framework and tools for controlling and managing client relationships and services.
The aim is to develop a model that can be used to systematically collect and analyse client data so that the city, companies and stakeholders can use the data to create new business.
The framework is being built on several partial implementations. Examples:
- Artificial intelligence trial with Tieto Corporation The trial combines the City of Espoo’s social and healthcare data and early childhood education data from 2002–2016. The data mass is analysed and distributed by artificial intelligence for efficiency and data security reasons. The aim is to find new preventive methods to allocate services to city residents, for example to prevent social exclusion. The trial will end in spring 2018.
- Espoo City Museum’s customer-oriented service development. The aim is to recognise the customer segments of the city museum and describe the distinctive characteristics of the groups and their service requirements and expectations towards the museum in co-operation with customers. Another result will be a customer-oriented description of the services Espoo City Museum should have, how different museum entities should stand out and what their draws are. The project will end in spring 2018.
Contact person: Analyst Tomas Lehtinen, email: email@example.com
6Aika in Espoo
Data privacy and opening data securely
The City of Espoo is developing a city-level yet organisation-independent operating model and framework for data privacy and opening data securely. It includes two practical tools to make opening data easier:
- A checklist for assessment of data business opportunities
- A checklist for risk assessment.
A specific Data Policy will be defined to help make data open in a way that complies with data privacy and security and document the opening process in the document management system.
Contact person: Development Manager Jaana Suonsaari, email: firstname.lastname@example.org
6Aika in Espoo
Last mile project: Increasing the accessibility of Nuuksio and Rantaraitti
The City of Espoo’s marketing company Espoo Marketing Oy is currently developing the accessibility of two of Espoo’s central nature locations, Nuuksio National Park and Rantaraitti, in its Last mile project. Cooperation with various companies plays a vital role in the project.
For the part of Nuuksio, the goal is to
- find an economically viable and sustainable solution for bringing tourists and people residing in the Helsinki metropolitan area from Helsinki city centre to the national park.
- come up with a solution to the congestion of the Finnish Nature Centre Haltia’s surroundings that could later be adapted to the other entrance routes of the national park.
For the part of Rantaraitti, the goal is to
- facilitate people’s access from the metro stations to the seaside and the services of Rantaraitti, for example, by adding signs and increasing pedestrian traffic routes as, at its longest, the distance from an Espoo metro station to Rantaraitti is only 1.5 kilometres.
- develop together with the city and a network of entrepreneurs the marketing of Rantaraitti and its services as well as their locatability.
- Workshops on solutions for Nuuksio have been organised over the spring 2018. The first pilot projects to improve Nuuksio’s accessibility will begin in the summer. Businesses will also have the opportunity to continue piloting solutions in the summer of 2019.
- In the spring and summer 2018, we will cooperate with Metropolia University of Applied Sciences to conduct a survey on the Waterfront Walkway. The survey will be directed to businesses and Walkway users. In the autumn, the results of the survey will be discussed with the aim of improving the Walkway’s accessibility.
We will post information on workshops that are open to companies and municipal residents on the Twitter and Facebook accounts of Espoo Innovation Garden and the City of Espoo and also online at the Developing Espoo website under How can I participate?
The Espoo sub-project is a part of a larger 6Aika Last mile project entity, which includes, among other operators, the Cities of Helsinki and Espoo.
Contact person: Karoliina Korpela, email@example.com
6Aika in Espoo
Smart learning environments for the future
The City of Espoo’s Education and Cultural Services are carrying out trials to create and develop innovations that generate deep learning and the joy of learning as well as sustainable and smart learning environments. Good practices established earlier are promoted and disseminated for more extensive application.
We are working together with companies developing new business as well as research and training organisations. Innovations are created through trials in accordance with the principles of co-creation.
Co-creation is a learning experience for all participants: companies, local learners, the city and research and training organisations. By trying out various solutions, we generate new expertise regarding learning environments, new services, products and technologies. For the partners, the collaboration creates new development networks and strengthens the conditions for business and research and training activities.
Companies that have signed up for the development work are informed of upcoming workshops. The project constantly welcomes new companies interested in the co-creation of smart learning environments for a sustainable future together with the city, other companies and research and training organisations.
Espoo’s development project is part of the Six City Strategy (6Aika) umbrella project for smart learning environments for the future, which also involves other 6Aika cities. The project will continue until April 2020.
Contact person: Saana Rantsi, firstname.lastname@example.org
6Aika in Espoo
DuuniPolku (Job Pathways Finland)
The City of Espoo and Metropolia University of Applied Sciences are developing a new kind of model and service to help people from immigrant backgrounds get a foothold in working life, gain information about entrepreneurship and test their business ideas.
The aim is to support especially the kind of entrepreneurship that leverages the multicultural competence of these people, and to create opportunities for them to network with other entrepreneurs and be mentored by experienced entrepreneurs.
The long-term goal is to support export-oriented entrepreneurship, for example to developing countries.
- The DuuniPolku project (Job Pathways Finland) is a collaboration of the City of Espoo and Metropolia University of Applied Sciences:
- The City of Espoo is responsible for building a network of mentors and entrepreneurs and developing the operating model.
Metropolia is designing and developing a training module to support the multi-professional entrepreneurship of young people from immigrant backgrounds.
Espoo’s project is a part of the 6Aika DuuniPolku project set, which also involves other 6Aika cities and their universities of applied sciences. The project will last until autumn 2019. Information about its progress will be distributed through the project’s Twitter account and the City of Espoo’s website and social media channels.
DuuniPolku Project (in Finnish)
6Aika in Espoo
Development of Espoo innovation activities
The City of Espoo is developing innovation activities in a project that is based on the fact that no actor can create innovations alone. Instead, development takes place in self-directed networks or ecosystems. The city is an active member of ecosystems and also enables activities when given the opportunity.
In the project, the city seeks to find the best ways to help companies and communities in innovation activities. Innovation refers to technological, business-related and communal innovations.
The project is a practical one, seeking knowledge on the functioning of ecosystems through the personal participation of developers. For example, an Espoo learning ecosystem with many operators in Otaniemi was among the chosen. The project’s development method and the City of Espoo’s active prototype for development and enabling is the Urban Mill operating model, which has physical premises dedicated to co-creation on Betonimiehenkuja in Otaniemi.
Practical work on the project in the Otaniemi learning environment started in October 2017. People, communities and companies interested in the topic are welcome to participate in their own ways in the development of either the Otaniemi learning environment or ecosystems in general. The project will end at the end of March 2018, although development in the Otaniemi learning environment will continue.
Contact persons: Hannu Tuomisaari, email@example.com and Katja Hagman, firstname.lastname@example.org
6Aika in Espoo