Resident- and client-orientation is one of the values of the City of Espoo. The client’s experience also holds great weight in our service development work because we develop the services for the end user, in particular.
On this page, we describe the development projects that we are working on right now.
The City of Espoo considers it a priority to ensure that the daily lives of our residents run smoothly and our services are resident and client oriented. In order to serve our residents better also online, we are currently developing a new MyEspoo website. It is a self-service channel allowing clients to communicate with the city electronically and comfortably at a time of their choice.
Various services and the client’s personal information are easily found in one place on the MyEspoo website. MyEspoo also acts as a participation channel. It allows residents to participate in the development and operations of the city.
During the reform, particular attention will be paid on making the service easy to use and accessible. We want to ensure that an increasing number of people can, are able and willing to use the city’s electronic services.
We will also use service design, conduct surveys and organise workshops and testing opportunities for our residents and other clients throughout the project. We hope that as many people as possible will get to participate in the service development.
Contact person: Development Consultant Veera Vihula, veera.vihula@espoo
City as a Service by means of innovative procurement
The City of Espoo is taking the next step towards a digital city in a project where the City as a Service concept is developed by means of innovative procurement.
The City as a Service concept is based on the idea that the raison d'être of cities is to serve residents, companies and communities. Urban development is based on service, flexibility and accessibility as well as networked sharing and utilisation of resources.
City as a Service experiments have been conducted in Espoo before, such as School as a Service (SaaS) and Mobility as a Service. In the current project, a digital platform for implementation of solutions based on the City as a Service concept is developed in cooperation with companies.
The first objects for application are facilities; management and flexible use. The aim is to find new solutions for cost-efficient management of facilities.
First, an overview is made on operating models based on service-based logic around the world and on how such models could be deployed in Espoo. The project also considers the risks of different models and how to ensure effectiveness.
Before the digital platform is built, experiments are carried out. The first is an application of the SaaS model in Matinkylä. The other experiments will be specified later.
The project will use new, innovative means of public procurement when acquiring new, not widespread kinds of products and services. The city’s new operating methods will generate new, innovative business potential for companies. The City as a Service concept is strongly based on networking and companies play a major role.
The project is funded with Business Finland’s funds for innovative procurement aimed at improving public procurement.
The project will last until the end of 2021.
Contact persons: Päivi Sutinen, firstname.lastname@example.org and Veera Vihula, email@example.com
Smart learning environments for the future
The City of Espoo’s Education and Cultural Services are carrying out trials to create and develop innovations that generate deep learning and the joy of learning as well as sustainable and smart learning environments. Good practices established earlier are promoted and disseminated for more extensive application.
We are working together with companies developing new business as well as research and training organisations. Innovations are created through trials in accordance with the principles of co-creation.
Co-creation is a learning experience for all participants: companies, local learners, the city and research and training organisations. By trying out various solutions, we generate new expertise regarding learning environments, new services, products and technologies. For the partners, the collaboration creates new development networks and strengthens the conditions for business and research and training activities.
Companies that have signed up for the development work are informed of upcoming workshops. The project constantly welcomes new companies interested in the co-creation of smart learning environments for a sustainable future together with the city, other companies and research and training organisations.
Espoo’s development project is part of the Six City Strategy (6Aika) umbrella project for smart learning environments for the future, which also involves other 6Aika cities. The project will continue until April 2020.
Contact persons: Meri Vainio, firstname.lastname@example.org, och Maiju Haltia-Nurmi, email@example.com
6Aika in Espoo
Growth ecosystems as enablers of company growth
The City of Espoo is supporting business growth by participating in the 6Aika – Ecosystems of Growth project. A joint effort by the six largest cities in Finland, the project has been divided into three work packages. The City of Espoo is responsible for package number two.
- Stimulation of innovation activity (strengthening innovation clusters, new/improved service paths for companies)
Information about companies for companies
- Networks strengthening innovation clusters
The growth of companies is important to companies and cities alike. The Ecosystems of Growth project is targeted at companies that can and want to grow. The project has the following goals:
- Supporting closer cooperation between companies and cooperation with RDI organisations
- Providing growth-oriented companies with more information about the ecosystems and business growth programmes and services that already exist in Espoo
Cities can enable and support the growth of companies by creating multi-faceted networks through which various organisations affect each other. The project is not targeted at pre-selected companies. Instead, it focuses on ecosystems where new companies are born and grow, ecosystems that will continue operating after the project ends.
In Espoo, the focal points of this work are Espoo’s emerging artificial intelligence (AI) cluster and the Cleantech Garden cluster that includes the Smart Otaniemi cluster.
The city aims to create two new information services that help companies grow:
- Dashboard, a service that visualises open data sources in a digital format, supporting business activities.
- A service centre for business life as an innovation platform (Business Espoo), a concept that makes it possible to inform companies about materials, information sources and services that enhance their innovation activities.
Espoo’s work is part of a larger set of projects called 6Aika – Ecosystems of Growth. Other participants include the Cities of Helsinki, Vantaa and Oulu, Turku Business Region Oy, Business Oulu, Business Tampere and the Council of Tampere Region. The project began on 1 August 2018 and will continue until the end of 2020.
Contact person: Katja Hagman, firstname.lastname@example.org
6Aika in Espoo
Energy Wise Cities
The Premises Department public utility of the City of Espoo is developing a two-way platform for sharing energy information in the EU-funded Energy Wise Cities project. The Espoo subproject focuses on the energy use of service buildings, such as schools, day-care centres, health centres, offices and sports buildings.
It will be determined how energy management of buildings could be carried out using the alliance model. This means that the Energy Wise Cities project is looking for companies to produce the circumstances for service buildings as a service. Circumstances refer to quality indoor air and energy and cost-effective lighting suitable for the building.
The Espoo subproject will also pilot flexible heat consumption, in which energy consumption is reduced when production is experiencing emission-production peaks.
Espoo’s goal to reach carbon neutrality by 2030 also extends to city residents’ homes. A resident survey and an interactive resident event are being planned in order to determine what kind of support residents need from the city. For example, incentives are being planned for those living in detached houses to give up the use of fossil fuels in heating.
The Espoo subproject is part of the larger 6Aika Energy Wise Cities project, in which the cities of Tampere, Turku, Helsinki, Oulu and Vantaa also participate. The overall solution of the project will also determine what an energy wise city of the future could be like in terms of energy management. The project will continue until December 2020.
Contact person: Timo Vepsäläinen, email@example.com
Energy Wise Cities project site
Twitter: @energiaviisaat #energiaviisaat
Facebook: Energiaviisas rakennettu ympäristö (Energy wise built environment) group
6Aika in Espoo
Active NGOs – Wings to empower Citizens -
Good Practice Transfer Network “ACTive NGOs” starts its two-year journey
At the end of 2018 six European cities got involved in the project “NGO House as the key and the platform for cooperation of the city non-governmental organisations and the municipality” (ACTive NGOs), a two-year journey of mutual exchange of knowledge and experience. Riga (Latvia) as the lead partner will cooperate with five European cities – Syracuse (Italy), Santa Pola (Spain), Dubrovnik (Croatia), Espoo (Finland) and Brighton (United Kingdom).
In 2017 Riga NGO House received Good Practice status of URBACT programme. Riga NGO House has been recognised as model of efficient cooperation between municipality and non-governmental organisations and was recommended as the example to learn from by other cities. Thanks to this recognition Riga took the leading role of the project to help other European cities to transfer good practice of NGO House and to spread the idea of such institution both in the project’s partner cities and beyond.
More and more European cities are trying to find ways to promote active civic engagement. The participation and involvement of citizens is crucial for such a model of urban governance. Therefore, one of the major tasks of the administrations of European cities is to encourage their citizens to become civically engaged, share and select priorities jointly with their citizens, as well as motivate citizens to put forward proposals and initiatives on a wide range of issues for common solutions. The success of city administrations is to a large extent based on the ability to engage its citizens and the non-governmental sector, and to support NGOs, social communities and movements for the development of the city.
The support platform created in Riga - Riga NGO House is one of the ways how the municipality works on the solutions of this problem. Non-governmental organisations are valuable assistants for cooperation with grassroots and they can also become important partners of any municipality. Mutual process of learning is foreseen during the project: Riga will focus not only on sharing its experience with other cities but will also learn from other municipalities in order to acquire knowledge about cooperation models between municipalities and non-governmental organisations elsewhere
ACTive NGOs is the good practice and transfer network of cities aimed at developing and improving cooperation models between NGOs and municipalities and sharing the example of support platform for NGOs - NGO House of Riga to other European municipalities.
Activities aimed at networking, exchange of experience and sharing of knowledge both on local and international level are the cornerstone of the URBACT programme. The main activities of the project will be transnational exchange and learning seminars, which will be focused on the topics relevant both for municipalities and NGOs and during which the situation of host municipality will be explored in-depth. URBACT local groups will operate in all project partners’ cities helping municipalities to analyse local situations and to transfer the ideas of Riga in their local reality. Transfer plans will be elaborated by the partners of the project and an Improvement plan will be developed by the Good Practice city. Transfer diaries will help to capture milestones of local learning experiences and short videos will depict project partners’ experience during the transfer journey. As the result of the project a Handbook with overview and practical examples of all dimensions of Good Practice and its transfer will be elaborated and it will serve as a tool for other cities to transfer the Good Practice of Riga to other municipalities.
This project has been co-financed from the European Regional Development Fund within the framework of the URBACT III Operational Programme.
Information about the project is available at https://urbact.eu/active-ngos
Follow the activities of the project: /Facebook: ACTiveNGOs / Twitter: @ACTive NGOs /Instagram: active.ngos
Low-carbon transport in mobility hubs
- The project is in its early stages. A more detailed description will be published later.
- Implementation period: 1 August 2019 to 31 October 2021
- Contact person: Tuomas Kiuru, firstname.lastname@example.org and Mari Päätalo, email@example.com
- Partners: Turku University of Applied Sciences, City of Oulu, Oulu University of Applied Sciences, Business Tampere
- Funding: 6Aika; European Regional Development Fund, Ministry of Economic Affairs and Employment, City of Espoo
Partnership model for sustainable neighbourhoods (KIEPPI)
- The project is in its early stages. A more detailed description will be published later.
- Implementation period: 1 August 2019 to 31 June 2021
- Contact person: Reetta Jänis, firstname.lastname@example.org and Mia Johansson, email@example.com
- Partners: City of Tampere, Turku Science Park
- Funding: 6Aika; European Regional Development Fund, Ministry of Economic Affairs and Employment, City of Espoo
The CarbonWise project
The CarbonWise project makes companies aware of their carbon footprint and the parameters it consists of, finds ways to decrease it and builds up a competitive advantage based on a carbon-wise strategy. This project encourages companies to re-examine their product and service development and consider the possibilities offered by circular economy and climate challenge-based wise activities. Being carbon-wise refers to implementing company activities in a way that minimises the negative environmental impact throughout the product life cycle and organisation level activities.
Objectives of the project
- To enable companies to understand, monitor and analyse their carbon footprint parameters in order to minimise their carbon footprint.
- To provide companies with means and tools for minimising their carbon footprint as well as ways to implement compensation and carbon handprint activities.
- To encourage companies to aim at having a competitive advantage based on a carbon-wise brand strategy.
- To promote corporate responsibility at regional level and to encourage innovative solutions, trials and pilots.
- To demonstrate ways to reduce the carbon footprint of cities and to make actions transparent by having a positive impact on the everyday lives of the residents.
The target group of the development actions in Espoo are companies in the tourism industry.
The CarbonWise project is a joint project of Espoo Marketing Oy, BusinessOulu (coordinator) and Turku University of Applied Sciences. The project is funded by the European Regional Development Fund through the “Six City Strategy” from 2020 to 2021.
Project period: 1 April 2020–31 December 2021
Contact person: Karoliina Korpela, firstname.lastname@example.org
About the CarbonWise project on the Visit Espoo website
Summary of Digital Agenda experiments in 2020-21
The City of Espoo will carry out the following Digital Agenda experiments in 2020-21:
Translation and interpretation application experiment supports customer service
The City of Espoo is exploring whether a translation and interpretation application that works in real time could enhance customer service and improve cost-effectiveness in such city service situations that occur often.
The experiment involves creating an application that works on smart devices and web browsers. The application translates written text and interprets spoken language between Finnish and the selected foreign languages.
The experiment will be carried out between June 2020 and March 2021 within Espoo’s employment services and customer service. The application will be tested on a small scale during the autumn and winter. The experiment is being conducted together with Gofore Oy and Microsoft Oy.
The user experiences and lessons learned from the experiment will be utilised in future translation and interpretation solutions of the City of Espoo.
The City of Espoo’s vision is to develop its customer service to enable the use of services regardless of the customer’s language skills. In the future, the city wants a real-time translation and interpretation application that works on all smart devices to be available to staff and customers in both face-to-face and remote services.
Experiment with a digital event calendar for businesses
The digital calendar is intended for businesses, entrepreneurs and those interested in entrepreneurship, and its purpose is to provide information on local training and other events in one place. The calendar contains information on both physical and virtual networking events, entrepreneurship training events, seminars concerning a specific theme or sector and, for example, the application periods of growth and accelerator programmes.
The event calendar experiment will be carried out between August and December 2020, in collaboration between various organisations. The seven business service organisations that form the Business Espoo network are all involved in the experiment: the City of Espoo, Enter Espoo Oy (formerly Espoo Marketing), the Federation of Espoo Enterprises (Espoon Yrittäjät), the Helsinki Region Chamber of Commerce, Omnia, the business services of the Uusimaa TE Office and EnterpriseEspoo. In addition, a few key event organisers in Espoo and its neighbouring areas were invited to participate in the experiment. They organise start-up events, seminars in different fields and open networking events. Approximately 15 organisations will be adding their events to the calendar during the experiment. The calendar was developed by Siili Solutions Oy.
When the event calendar concept was being planned, businesses especially asked for a calendar that would allow them to easily find interesting events based on a specific topic, sector or theme. They also requested a search alert function that would send essential information directly to their email as well as the possibility to search for events related to a certain target group or stage of business.
This experiment is one way of promoting the development of business services, networking collaboration between business service organisations, Espoo’s vitality and entrepreneurship. During the experiment, the City of Espoo and its partners will survey businesses’ wishes regarding events and training and lay a foundation for closer cooperation between event organisers.
Carbon-neutral and resource-wise industrial areas (HNRY)
The City of Espoo is involved in the Carbon-Neutral and Resource-Wise Industrial Areas project (HNRY). The aim of the project is to bring together cities and research institutions that have a shared interest in creating carbon-neutral industrial areas.
During the project, the City of Espoo will focus on reducing the emissions of construction sites. Emissions from construction site machinery and logistics account for a significant share of transport emissions in cities.
The measures include:
- Investigation of the possibilities of using construction site machines that are powered by electricity or other new power sources.
- Continuing and increasing the use of Neste MY Renewable Diesel™, where possible
- Planning the procurement criteria and other control measures for subcontracted work on construction sites
- Resource-wise procurement on construction sites in accordance with the concept of circular economy
- Reduced emissions from construction site machinery through training in how to use the machinery
- Measurement and monitoring of the emissions of companies and collaboration with contractors
- Investigation of robotics and other new opportunities to reduce emissions
- Investigation of ways to use the clay excavated on construction sites
- Improving the management and recycling of soil and stones on construction sites
The project includes workshops, surveys and pilots. These activities will result in new approaches and tools for reducing emissions in industrial areas and for promoting the sustainable use of resources. The new concepts and experiments carried out in different areas will be made available for all to use and disseminated as widely as possible among other actors.
The City of Espoo is one of the parties implementing the HNRY project. The project is part of 6Aika, the Six City Strategy of the six largest cities in Finland. The other parties involved in the project are the City of Helsinki (main implementer), VTT Technical Research Centre of Finland, Turku Science Park, the City of Turku, the University of Turku / Finland Futures Research Centre and the City of Vantaa. The project will continue until the end of February 2021.
Contact person: Iina Kallio, tel. 040 509 6323, email@example.com
6Aika in Espoo
DigiOne – New ecosystem for learning
In accordance with the Espoo Story, Espoo wants to continue to be a pioneer of digital and smart services. Therefore, we are building together a national digital service platform, DigiOne, and creating an educational ecosystem around it. Together, we want to promote an operational change, learning and well-being.
The cities of Espoo, Oulu, Tampere, Turku and Vantaa and Kuntien Tiera Oy have concluded a cooperation agreement for the long-term development of DigiOne’s service platform and ecosystem.
Digitalisation and technology enable the development of new efficient and cost-effective services that make everyday life easier. For us to succeed as well as possible, it is worthwhile for the municipalities to join forces and build unified solutions together.
The objectives of the DigiOne project are more far-reaching than one might think of a digital project at first glance: to create better preconditions for the learning and well-being of children and young people and reduce inequalities. Learning is an important value, and well-being is a basic prerequisite for learning. DigiOne supports learning by creating – by means of the digital platform – opportunities for supporting each learner from their own starting points.
DigiOne also promotes a change in the pedagogical operating culture and management. A complete, modern system makes everyone’s work easier: administration, head teachers, teachers, guardians and learners.
The project period is from 2019 to 2023, during which time services for basic education and upper secondary school will be produced. However, early childhood education and vocational education will also be taken into account in the design of the service platform, so that the related services can be incorporated into the platform at a later stage. The total budget of the project is approximately 11 million euros, of which Business Finland is financing 5.4 million euros. The goal is for the service providers and other operators in the field to contribute to the construction of the service platform and services with their own investments.
Contact person: Petri Elsilä, DigiOne Programme Manager, firstname.lastname@example.org
Project website: digione.fi
Tag for social media: #DigiOneFi
The City of Espoo is developing new kinds of cooperation with Laurea University of Applied Sciences and business partners in a subproject of the DigiPoint venture. The aim is to find solutions to the labour shortage faced by companies and develop flexible paths for vocational training in the ICT field and vocational training related to digitalisation. Espoo’s subproject also develops a coaching programme that promotes the working life skills and social well-being of job seeker clients.
As Espoo’s partner, Laurea develops the Digikampus, tailoring there digital learning packages that meet the needs of companies. These studies also include a project work carried out in groups commissioned by participating companies. The project develops a co-operation space where the coaching programme and corporate co-operation are implemented.
The target group includes academic experts in the trade sector and in cultural and social sciences residing in Espoo who have a need for support to start and complete studies or whose unemployment has lasted for more than 12 months.
Espoo’s second subproject seeks solutions to the labour shortage in the ICT field by developing and updating the professional skills of experts in the field. The project offers job seeker clients a coaching programme that includes suitable online studies and opportunities to prepare work samples for participating companies.
The target group of the project includes ICT experts and those interested in the field residing in Espoo, whose expertise needs updating or whose unemployment has lasted for more than 12 months.
Both subprojects will begin at the turn of 2020–2021.
Espoo’s subprojects are part of the larger 6Aika DigiPoint project portfolio, which also includes Turku, Helsinki, Vantaa and the Laurea and Metropolia universities of applied sciences as participants. The aim is to bring new initiatives to the shortage of professionals created by digitalisation by offering different, city-specific, digital training contents tailored to the needs of companies and opportunities to showcase your own skills in the labour market. The project is implemented in close cooperation with companies operating in the field.
Contact person: Susanna Tuisku, email@example.com
6Aika in Espoo