Statutory social welfare services include child welfare and welfare for substance abusers, children’s custody and visiting rights, children’s maintenance agreements, services for the disabled and elderly, income support, and establishment of paternity.
Contact a social worker in the following cases:
- problems in the parental relationship or the care and upbringing of children and adolescents
- a divorce is impending and agreement should be reached on care of the children
- problems arising from substance abuse
- financial problems in the family
- services are needed for a disabled person
- any other crisis
- you need guidance and counselling about social security and services.
If you need a social service, make an appointment with a social worker at the centre for social and health services in your own area. These services are free of charge. In the evenings and at weekends, contact the emergency help line.
Income support is prescribed by law and is the final resort in financial support, i.e. a way of ensuring an income for an individual person or a family and encouraging those concerned to cope independently.
Income support is calculated as the difference between expenses and income. This represents the minimum amount of support needed. The applicant’s and his/her family’s net income comprises any wages, pensions, sickness and unemployment allowances, child home care allowances, child allowances, housing allowances, savings and income from assets.
Income support application
Income support must be applied for in writing. Application forms are available from all social welfare service offices. The application is not forwarded for processing until all the necessary documents have been submitted. Processing takes about two weeks. Applications which are not properly completed cannot be processed.
Any support granted on the basis of erroneous information may be reclaimed. (Unemployment Allowances Act, section 20)
The decision on income support and the calculation on which it is based are sent to the applicant by post.