Advisory Services

Service will be provided to you at all city service desks, and whenever possible, in English.

Advisory services for immigrants

The City of Espoo's advisory service for immigrants is located at the Kivenkolo Community Center in Espoonlahti. You can get advice also in the Citizens' Offices. Social and healthcare units also have their own advisory services that can be used if needed.

The advisory services provide guidance on issues including employment, housing, education, residence and work permits, social security and health services. Advisory services are available in several languages.

Advisory services for refugees continues in Immigrant Service’s office in Pyyntitie 3, Mon-Thu at 12-15 pm and Fri 10-12 am. 

Info Bank  - information on the Internet

Info Bank  provides basic information in 15 languages about the Finnish society and culture (Welcome to Finland), permits needed for residing in Finland (Permits), finding housing (Accommodation), Finnish and Swedish language courses (Finnish and Swedish Language), finding employment or starting a business (Work), studying (Education), health care (Health), social services (Social Services), help in a crisis (Crises), cultural and free-time activities (Culture and Leisure) and organizations (Associations) in Finland and links to pages where you can find more information.

Life in Finland - for people moving to Finland

Life in Finland  is a guide available on the web in Finnish, Swedish, English, Russian, Spanish, French, Chinese and Arabic for people moving to Finland. This guide provides information about housing and working in Finland, contact information for authorities and basic information about Finnish culture and society.

Other advisory services and sources of information

Citizen Services

The City of Espoo's Citizen's Offices will provide you with information especially about the city's services and you will be guided to the right place for taking care of your concerns. You can buy travel tickets and load value or period on your travel card at the Citizens' Offices. At the Citizens' Offices you can also leave mail addressed to municipal offices, pay Espoo City fees, use the copy machine and send faxes. All Citizens' Offices also have customer Internet terminals available. The Citizens' Offices are located in Espoon keskus (Espoo Center), Espoonlahti/ Lippulaiva, Kalajärvi/ Ruskatalo, Leppävaara/ Sello, Matinkylä/ Iso Omena and Tapiola/ Cultural Center.

 yESBOx for young people

Advice and guidance is available to young people at the Young People's Information and Guidance point  (webpage in Finnish) in the Iso Omena Mall.


Trapesa

Trapesa is an international  meeting place maintained by Filoksenia ry in Kirkkojärvi in Espoon keskus, at Kotikyläntie 5. Trapesa provides an advisory service for immigrants Monday to Thursday from 10 to 15.  No appointment is needed. Help is provided in matters including housing and job applications and official matters. If needed, interpretation is available in Arabic, Kurdish, Somali and Amharic.


Information on the Internet

You will find information about services in your area on the City of Espoo's website. Espoo's website has more Information about Espoo in Finnish, English and Swedish as well as links to useful websites.

In addition to its website www.espoo.fi, Espoo provides information in the local newspaper Länsiväylä on a regular basis.

 is the Internet English-language version of the quarterly magazine sent to every home in Espoo. 

You will find more information about housing, recreation and nature in Arabic, Finnish and Somali in the Environment Guide (Ympäristöopas).

    
Information to your front door

The Espoo City Service Catalog is published once a year in the Helsinki Regional phone book and in the Espoo City Information Guide (Espoon Kaupunki-Info, in Finnish). The City Information Guide is delivered to each Espoo household in October-November and the Helsinki Regional phone book is delivered during April-May.

Länsiväylä is delivered to each household twice a week. This newspaper has news about what is going on in Espoo and in your local area. 

What to do in a crisis

If you suddenly find yourself in a difficult situation, there are several places where you can get help. This might be, for example, an accident, a serious illness, a divorce or unemployment. Information about crises and services is available at Info Bank in 15 languages and on Espoo's own Emergencies-webpage.

Call the general emergency phone number 112, if you need immediate help from the police, an ambulance or the fire department.

The safety guide Pelastuslaitokset - Turvaopas  provides information in Chinese, English, Estonian, Finnish, French, German, Russian, Spanish and Swedish about what to do in an emergency.