Ongoing development

Resident- and client-orientation is one of the values of the City of Espoo. The client’s experience also holds great weight in our service development work because we develop the services for the end user, in particular.

On this page, we describe the development projects that we are working on right now.


Systematic utilisation of client data

Women in museum

The City of Espoo is creating a framework and tools for controlling and managing client relationships and services.

The aim is to develop a model that can be used to systematically collect and analyse client data so that the city, companies and stakeholders can use the data to create new business.

The framework is being built on several partial implementations. Examples:

  • Artificial intelligence trial with Tieto Corporation The trial combines the City of Espoo’s social and healthcare data and early childhood education data from 2002–2016. The data mass is analysed and distributed by artificial intelligence for efficiency and data security reasons. The aim is to find new preventive methods to allocate services to city residents, for example to prevent social exclusion. The trial will end in spring 2018.
  • Espoo City Museum’s customer-oriented service development. The aim is to recognise the customer segments of the city museum and describe the distinctive characteristics of the groups and their service requirements and expectations towards the museum in co-operation with customers. Another result will be a customer-oriented description of the services Espoo City Museum should have, how different museum entities should stand out and what their draws are. The project will end in spring 2018.

Contact person: Analyst Tomas Lehtinen, email:  

6Aika in Espoo

Data privacy and opening data securely

Women and phone

The City of Espoo is developing a city-level yet organisation-independent operating model and framework for data privacy and opening data securely. It includes two practical tools to make opening data easier:

  • A checklist for assessment of data business opportunities
  • A checklist for risk assessment.

A specific Data Policy will be defined to help make data open in a way that complies with data privacy and security and document the opening process in the document management system.

Contact person: Development Manager Jaana Suonsaari, email:  

6Aika in Espoo

Fast trial programme at Iso Omena Service Centre

Veera Vihula

Espoo’s fast trial programme started at Iso Omena Service Centre in November 2017 and will end in March 2018. The programme involves small and agile trials for developing new and innovative services and products. The aim is to develop the Service Centre in a customer-oriented way.

The trials are based on the co-creation model, which involves the Service Centre and companies, communities, educational institutes and service users of various ages, such as young people, adults, families and seniors.

This round involves four different trials connected to the development of co-operation and communications as well as robotics. We advertise customer workshops on the Service Centre’s Facebook page.

Contact person: Project Manager Veera Vihula, email:  

6Aika in Espoo

Last mile project: Increasing the accessibility of Nuuksio and Rantaraitti

Cyclists in Nuuksio

The City of Espoo’s marketing company Espoo Marketing Oy is currently developing the accessibility of two of Espoo’s central nature locations, Nuuksio National Park and Rantaraitti, in its Last mile project. Cooperation with various companies plays a vital role in the project.

For the part of Nuuksio, the goal is to

  • find an economically viable and sustainable solution for bringing tourists and people residing in the Helsinki metropolitan area from Helsinki city centre to the national park.
  • come up with a solution to the congestion of the Finnish Nature Centre Haltia’s surroundings that could later be adapted to the other entrance routes of the national park.

For the part of Rantaraitti, the goal is to

  • facilitate people’s access from the metro stations to the seaside and the services of Rantaraitti, for example, by adding signs and increasing pedestrian traffic routes as, at its longest, the distance from an Espoo metro station to Rantaraitti is only 1.5 kilometres.
  • develop together with the city and a network of entrepreneurs the marketing of Rantaraitti and its services as well as their locatability.

Workshops on the Nuuksio solutions will be organised during spring 2018 and various solutions will be tested during autumn 2018. The planning of the development of Rantaraitti will be launched in workshops held in autumn 2018.

We will post information on workshops that are open to companies and municipal residents on the Twitter and Facebook accounts of Espoo Innovation Garden and the City of Espoo and also online at the Developing Espoo website under How can I participate?

The Espoo sub-project is a part of a larger 6Aika Last mile project entity, which includes, among other operators, the Cities of Helsinki and Espoo.

Contact person: Karoliina Korpela, 

6Aika in Espoo

Development of Espoo innovation activities


The City of Espoo is developing innovation activities in a project that is based on the fact that no actor can create innovations alone. Instead, development takes place in self-directed networks or ecosystems. The city is an active member of ecosystems and also enables activities when given the opportunity.

In the project, the city seeks to find the best ways to help companies and communities in innovation activities. Innovation refers to technological, business-related and communal innovations.

The project is a practical one, seeking knowledge on the functioning of ecosystems through the personal participation of developers. For example, an Espoo learning ecosystem with many operators in Otaniemi was among the chosen. The project’s development method and the City of Espoo’s active prototype for development and enabling is the Urban Mill operating model, which has physical premises dedicated to co-creation on Betonimiehenkuja in Otaniemi.

Practical work on the project in the Otaniemi learning environment started in October 2017. People, communities and companies interested in the topic are welcome to participate in their own ways in the development of either the Otaniemi learning environment or ecosystems in general. The project will end at the end of March 2018, although development in the Otaniemi learning environment will continue.

Contact persons: Hannu Tuomisaari,  and Katja Hagman,  

6Aika in Espoo